Tania Milne

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Implemented strategies to reduce average handling time without compromising on service quality.
• Maintained high-quality service standards, ensuring positive customer feedback.
• Streamlined call handling processes for increased efficiency and reduced wait times.
• Continuously sought opportunities for personal development through ongoing training programs.
• Contributed to team meetings with valuable input, fostering a collaborative work environment.
• Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
• Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Identified and resolved discrepancies and errors in customer accounts.

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Toyota Customer Service Training