Tania Sherlock
Red Beach
Summary
I am an experienced professional seeking an opportunity to use the skills that I have developed in previous administration and case management roles. I am a dedicated and detail-oriented individual and am looking for an opportunity to expand my professional skillset whilst incorporating recent skills such as critical thinking and analysis as well as knowledge that has been obtained in the pursuit of a bachelors degree in social Policy. I have a strong customer service background and bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Relief Teacher
Sea Shells (Provincial)
02.2021 - 05.2022
- Supervised students during classroom and playground activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Helped students develop life-long learning skills.
- Assisted teachers with classroom management to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following ECE's curriculum, goals and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Case Manager - Family Dispute Resolution
NZDRC
06.2019 - 12.2019
- Managed support services and communicate with social workers, Mediators, Lawyers, Child Inclusion Specialists, Therapists and clients to ensure best possible outcome for clients
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Providing quality advice and highly efficient professional services
- Establishing and promoting independent panels of dispute resolution professionals who are experienced, respected and recognized as leaders in dispute resolution in New Zealand and internationally
- Providing fair, prompt and cost effective dispute resolution procedures
- Ensure Family Dispute resolution services are processed correctly as set by Ministry of Social Development including obtaining funding/payment and handling of highly confidential information
Customer Support Representative
Auckland council
08.2018 - 06.2019
- Welcome all visitors and customers to the facility with a positive, friendly and can do attitude
- Receive and respond to customer enquires through phone, email and on the frontline with accurate information and answers
- Respond to and manage difficult customers with professionalism
- Contribute to the effective promotion and marketing of local programmes and events
- Proactively performing membership, registration and rental inquiries along with swim school administration
- Money handling and completion of balance reports accurately
Claims And Office Administrator
Provident Insurance
09.2017 - 08.2018
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
- Answered customer enquires via phone and email, also filtering on to the correct assessor
- Evaluated office documentation to check accuracy and complete missing pieces, before handing over to the claims assessor for review
- Contacting and building relationships with other insurance company's to obtain the relevent information required for the claim
- Properly compiled and distributed weekley reports
- General admin duties as requested by management
Export Administrator
Autex Industries
08.2016 - 08.2017
- Providing dedicated customer service support for the export team and ensuring all enquiries were responded to within a timely manner
- Processing of all export orders efficiently and ensuring customer deadlines are met
- Create and prepare export documentation including invoice, packing list and packing slip
- Accurately process all Invoicing, miscellaneous invoicing and credits for the export team
- Using Epicore to keep track of all out going orders. Checking stock, creating jobs and price checking to ensure all orders are ready with the correct documents to be exported
Sales secretary
Crown Relocations
09.2015 - 07.2016
Assist Residential sales consultants from all over New Zealand in costing of relocation jobs using computer programmes Interact and Marilyn.
Sending quotes out to clients of their upcoming relocations, ensuring these quotations are sent out promptly and to a high standard.
Up keeping of Residential sales consultants spread sheets.
Booking of jobs using the interact programme.
Assisting consultants with client enquiries.
Barrista/cafe Assisstant
Curl Cafe
03.2012 - 05.2014
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Provided friendly and attentive service
- Relationship with internal and external providers
- Money handling
- When family took over at the end of 2012 I helped in the general running of the café. I was involved in the employing of staff, organising rosters, catering for events, opening and closing of café, banking and dealing with any enquiries of staff or those of the customer
Recreation Assistant
Auckland council
03.2008 - 02.2012
- Assisted with the leisure kids holiday programme, working with the children and ensuring their safety, that they are accounted for at all times
- Managing children's birthday parties. Ensuring they all met the health and safety requirements
- I worked in the gymnastic programme, assisting young children with new skills
- Assisted in the running of the adult programmes such as basket ball and netball, ensuring all fees were paid on time, making sure the programmes ran smoothly and assisted in any fist aid or enquiries made by clients
Education
Graduate Diploma - Development Studies (current)
Massey University
Bachelor of Arts - Social Policy
Massey University
02.2024
High School Diploma -
Whangaparaoa College
Auckland, AUK11.2010
Skills
- Thrives in fast-paced environment
- Quick problem solver
- Customer service-focused
- Adaptable
- Eye for detail
- Punctual
- Leadership skills
- Able to keep calm and focused in stressful environments
Certification
Real estate salesperson Certificate level
Referees
Shirly Hart - Provincial
Phone: 0274819349
Lisa Cowlard - Auckland Council
Phone: 09 424 9227
Email: Lisa.Cowlard@aucklandcouncil.govt.nz
Timeline
Relief Teacher
Sea Shells (Provincial)
02.2021 - 05.2022
Case Manager - Family Dispute Resolution
NZDRC
06.2019 - 12.2019
Customer Support Representative
Auckland council
08.2018 - 06.2019
Claims And Office Administrator
Provident Insurance
09.2017 - 08.2018
Export Administrator
Autex Industries
08.2016 - 08.2017
Sales secretary
Crown Relocations
09.2015 - 07.2016
Barrista/cafe Assisstant
Curl Cafe
03.2012 - 05.2014
Recreation Assistant
Auckland council
03.2008 - 02.2012
Graduate Diploma - Development Studies (current)
Massey University
Bachelor of Arts - Social Policy
Massey University
High School Diploma -
Whangaparaoa College
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