Summary
Overview
Work History
Skills
Educationandqualifications
References
Hobbies and Interests
Timeline
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Tania Vos

Albany,AUK

Summary

Experienced legal professional with a strong background in pre-litigation case handling and customer service. Skilled in client liaison, liability investigations, and claim negotiations. Seeking to leverage my expertise in the New Zealand legal sector.

Overview

17
17
years of professional experience

Work History

Pre-Litigation Case Handler

DLG Legal Services/Webhelp SA/UK
05.2014 - 04.2024
  • Managed complex personal injury claims, liaising with clients, insurers, and third parties
  • Conducted thorough liability investigations, reviewing evidence and preparing schedules of loss
  • Negotiated settlements with third-party insurers and solicitors
  • Prepared files for litigation when necessary
  • Achieved consistent recognition for performance and leadership, including People First Nominee 2023 and Client at Heart Quarterly winner 2022

Vehicle Damage Recoveries/Third Party Claims Handler

GJ Smit Attorneys (Santam Claims Department)
09.2010 - 09.2013
  • Handled legal claims negotiation and investigation for insured and uninsured matters
  • Prepared legal documents and reports
  • Managed payments, allocations, and met monthly targets

Service Advisor and Warranty Clerk

Honda Midrand
09.2008 - 01.2009
  • Provided customer service and advice in automotive service department
  • Managed bookings, quotes, and financial administration

TEFL Teacher

Spencer International, Bangkok
09.2007 - 08.2008
  • Taught English, Science, and Mathematics to primary school children
  • Developed and implemented engaging lesson plans for 3-6 year olds

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Fluent in English and Afrikaans
  • Pre-litigation case management
  • Client relationship building
  • Liability investigations
  • Claim valuation and negotiation
  • Complaint resolution
  • Team leadership

Educationandqualifications

  • Grade 12 - Pro Arte Alphen Park, 2006
  • B+ Aggregate TESOL International Certificate
  • First Aid Certification (Resuscitation, Choking, Cuts and Burns)

References

Available upon request

Hobbies and Interests

  • Catering
  • Sketching
  • Cooking
  • Reading
  • Teaching
  • Gardening
  • Writing

Timeline

Pre-Litigation Case Handler

DLG Legal Services/Webhelp SA/UK
05.2014 - 04.2024

Vehicle Damage Recoveries/Third Party Claims Handler

GJ Smit Attorneys (Santam Claims Department)
09.2010 - 09.2013

Service Advisor and Warranty Clerk

Honda Midrand
09.2008 - 01.2009

TEFL Teacher

Spencer International, Bangkok
09.2007 - 08.2008

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Tania Vos