Tanisha Tuaumu
Wiri,AUK
Summary
Skilled in customer service and warehouse safety, I excel in high-pressure environments, as demonstrated at Farmers Department Store where I ensured order accuracy and productivity. My experience as a Coaching Assistant at Counties Manukau Sport honed my organizational skills, achieving improved team performance through effective mentorship and training.
Overview
1
1
year of professional experience
Work History
Picker Packer
Farmers Department Store
01.2024 - 03.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Coaching Assistant
Counties Manukau Sport
11.2023 - 12.2023
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Promoted good sportsmanship with competing teams on- and off-field.
- Ensured timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
- Developed and implemented training drills to improve team cohesiveness and performance.
Customer Service Representative
Salvation Army Family Store
02.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
NCEA Level 3 - NCEA Level 1,2,3
Edgewater College
Pakuranga, AUK11.2024
Skills
- Customer service
- Order Picking
- Warehouse Safety
- Packing Accuracy
- Organisation
Timeline
Picker Packer
Farmers Department Store
01.2024 - 03.2024
Coaching Assistant
Counties Manukau Sport
11.2023 - 12.2023
Customer Service Representative
Salvation Army Family Store
02.2023 - 11.2023
NCEA Level 3 - NCEA Level 1,2,3
Edgewater College