Taniya Tarishma Prasad
Auckland,AUK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Workplace Site Support
Auckland Council
09.2023 - 02.2024
- Enhanced client satisfaction with timely and effective troubleshooting of hardware and software problems.
- Developed detailed documentation for all supported systems, streamlining knowledge transfer within the team.
- Established clear channels of communication between helpdesk personnel and IT staff to streamline support process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Cafe Assistant
Ryman Healthcare
08.2022 - 06.2023
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted new products and price changes by creating and updating signage.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained clean and attractive product displays to entice customer purchases.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Cafe Barista & Manager
OhSo Cafe
06.2022 - 08.2022
- Trained café employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Kept café in full compliance with health code standards.
- Filled in for absent employees in any position in café, keeping operations efficient even when short-handed.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Responded to emergencies and events occurring outside business hours.
- Managed daily operations of the café, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cafe Assistant & Barista
Leaf & Nectar
04.2022 - 06.2022
- Managed and ran entire Cafe until Cafe Manager was hired.
- Maintained clean and attractive product displays to entice customer purchases.
- Monitored food temperatures to comply with safety regulations.
- Promoted new products and price changes by creating and updating signage.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Ordered stock and performed first-in-first-out to prevent out-of-date products.
Chilled Foods Assistant
New World Supermarket
03.2022 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Shift Supervisor
McDonald's Grey Lynn
05.2021 - 02.2022
- Consistently provide friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled customer concerns and complaints.
- Operate drive- through window and sales register quickly and efficiently.
- Maintain high standards of customer service during high- volume, fast paced operations
- Verified that prepared food met all standards for quality and quantity.
- Handle currency and credit transactions quickly and accurately.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Establish effective employee schedules and delegate tasks to take advantage of individual abilities and meet expected demands.
- Evaluate employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
Crew Trainer
McDonald's Grey Lynn
01.2021 - 05.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Bachelor of Commerce - Accounting & Finance
University of Auckland
Auckland, AUK2024
Bachelor of Biomedical Sciences -
University of Auckland
Auckland, AUK2020
Skills
- Resilience
- Honest
- Hardworking
- First-Aid Qualified
- Punctual
- Reliable
- Fast- Learner
- Cash handling expertise
- Document management
- Operations management
- Collaboration
- Customer Service
- Teamwork and Collaboration
Accomplishments
- Awarded the Ralph & Eve Seelye Undergraduate Scholarship
Timeline
Workplace Site Support
Auckland Council
09.2023 - 02.2024
Cafe Assistant
Ryman Healthcare
08.2022 - 06.2023
Cafe Barista & Manager
OhSo Cafe
06.2022 - 08.2022
Cafe Assistant & Barista
Leaf & Nectar
04.2022 - 06.2022
Chilled Foods Assistant
New World Supermarket
03.2022 - 04.2022
Shift Supervisor
McDonald's Grey Lynn
05.2021 - 02.2022
Crew Trainer
McDonald's Grey Lynn
01.2021 - 05.2021
Bachelor of Commerce - Accounting & Finance
University of Auckland
Bachelor of Biomedical Sciences -
University of Auckland
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