Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Tanja Milosavljevic

Auckland,AUK

Summary

Results-driven and highly organized Office Manager with over 14 years of progressive experience in retail management and office administration. Demonstrated expertise in team leadership, operational efficiency, and customer service. Adept at managing multiple tasks and projects simultaneously, with a strong focus on achieving business objectives and enhancing organizational performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager

PAK'nSAVE Papakura
Papakura
01.2021 - Current
  • Managed a team of employees to ensure smooth operations in the office on a daily basis.
  • Implement and streamline office procedures to enhance efficiency and productivity.
  • Maintained filing system for records, correspondence, and other documents.
  • Ensured compliance with applicable laws regarding employment practices.
  • Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Develop and maintain office budgets, including expense tracking and financial reporting.
  • Coordinate with various departments to ensure smooth communication and operational support.
  • Handle complex customer service issues and provide effective solutions.
  • Processed payroll for employees, ensuring accuracy and compliance.
  • Maintained payroll records and resolved discrepancies.

Office Assistant Manager

PAK'nSAVE Papakura
Papakura
01.2016 - 01.2021
  • Assisted in managing office operations and supported the Office Manager in administrative tasks
  • Supervised and trained administrative staff, ensuring high standards of service
  • Implemented new office procedures to improve workflow and employee productivity
  • Managed inventory and office supplies, ensuring availability and cost-efficiency
  • Coordinated scheduling and communication between departments.

Assistant Manager - Checkouts

PAK'nSAVE Papakura
Papakura
01.2014 - 01.2016
  • Supervised checkout operations and managed a team of checkout operators
  • Ensured compliance with company policies and procedures, focusing on customer satisfaction
  • Handled escalated customer issues and resolved conflicts efficiently
  • Conducted regular training sessions to improve team performance and service quality
  • Monitored cash handling and reconciliation processes.

Checkout Supervisor

PAK'nSAVE Papakura
Papakura
01.2011 - 01.2014
  • Managed daily checkout operations and supervised a team of checkout operators
  • Implemented best practices to improve checkout speed and accuracy
  • Provided excellent customer service and resolved any issues that arose at the checkout
  • Assisted in scheduling and managing staff shifts to ensure adequate coverage.

Checkout Operator

PAK'nSAVE Papakura
Papakura
11.2011 - 03.2012
  • Operated cash register and processed transactions accurately
  • Provided friendly and efficient customer service, addressing inquiries and concerns
  • Maintained a clean and organized checkout area.

Housekeeping

Heritage Hotel
01.2010 - 11.2011
  • Performed cleaning and maintenance tasks to ensure high standards of room cleanliness
  • Assisted guests with requests and provided exceptional service during their stay
  • Managed inventory of cleaning supplies and reported any maintenance issues.

Skills

  • Office Administration
  • Team Leadership and Training
  • Customer Service Excellence
  • Budgeting and Financial Reporting
  • Process Improvement
  • Inventory Management
  • Conflict Resolution
  • Time Management
  • SAP
  • Data Entry
  • Account Reconciliation
  • Payroll Processing

Certification

  • First aid certificate (ADD DATE)
  • LCQ (add date)
  • Management development program (add date)

Languages

English
Native/ Bilingual
Serbian
Native/ Bilingual

References

References available upon request.

Timeline

Office Manager

PAK'nSAVE Papakura
01.2021 - Current

Office Assistant Manager

PAK'nSAVE Papakura
01.2016 - 01.2021

Assistant Manager - Checkouts

PAK'nSAVE Papakura
01.2014 - 01.2016

Checkout Operator

PAK'nSAVE Papakura
11.2011 - 03.2012

Checkout Supervisor

PAK'nSAVE Papakura
01.2011 - 01.2014

Housekeeping

Heritage Hotel
01.2010 - 11.2011
  • First aid certificate (ADD DATE)
  • LCQ (add date)
  • Management development program (add date)

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Tanja Milosavljevic