Tanuj Bayongra
Cambridge,WKO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Technician
ADVANCED SECURITY
06.2021 - Current
- Experience with access control systems (Gallagher)
- experience with CCTV systems (Milestone, Avigilon)
- IT systems and networking experience
- configuring Windows according to clients
- Programming Gallagher system according to projects, assign IP address and configuring camera in Milestone
- Managed user accounts within a variety of operating systems including Windows, Linux, UNIX.
Long-Life Assistant
COUNTDOWN CAMBRIDGE
, Cambridge
04.2019 - 06.2020
- Worked in a team to reach desired outcomes daily
- Worked via a RF gun to maintain stock
Customer Service Representative
SPARK
09.2019 - 11.2019
- Attended calls, sold products, helped advertise and sell the company's latest schemes and offers.
- Solved issues and problems that customers or other team members faced.
- Managed the service desk
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
IT KING
03.2018 - 04.2018
- Attend to customer queries
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Repair Hardware and maintain software of smart devices
- Handle the service desk
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Applied Information Technology - Information Technology
Waikato Institute Of Technology
Hamilton, NZ03-2021
New Zealand Diploma In Information Technology - Information Technology
Waikato Insisitue Of Technolgy
Hamilton, NZ03-2019
Skills
- Network configuration
- Knowledge of virtualization and container technologies
- Experience in Linux and Windows platforms
- Firewall configuration
- Customer Service
- Network Security Management
- Technical Documentation
- Time management abilities
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Troubleshooting
Paper Accomplished During Study
Fortinet essential
Certification
- CCNA 1
- CCNA 2
- CCNA 3
- CCNA Security
- IT Essential
- Fortinet essential
Personal
BACHELOR OF APPLIED INFORMATION TECHNOLOGY | Waikato Institute of Technology | 2018-2020, New Zealand Diploma in Information Technology with Technical support | Waikato Institute of Technology | 2018-2019
Education Summary
Wintec, A+, Advanced Networking, Cyber Security, System Administrator, Data Center infrastructure, Business and Communications, programming, technical support, CCNA 1, CCNA 2, CCNA 3 and CCNA 4, Bachelor of APPLIED information technology, 02/2018, PRESENT
References
- Gurpreet Singh, Director of ITKing, 0064220891805
- Justin Herewini, Store Manager at Countdown Cambridge, 00640278319153
- Sandeep Bhatt, Manager at Spark, 0064273322786
- Randev Peiris, SME Sr. Client Lead, 027579711
- Barbara Cave, Student Support Coordinator at Wintec, +64(0)78348800 ext 3378
- Jobandeep Singh, Project Manager at Advanced Security Group - Hamilton, 0064021341220
Timeline
Security Technician
ADVANCED SECURITY
06.2021 - Current
Customer Service Representative
SPARK
09.2019 - 11.2019
Long-Life Assistant
COUNTDOWN CAMBRIDGE
04.2019 - 06.2020
Customer Service Representative
IT KING
03.2018 - 04.2018
Bachelor of Applied Information Technology - Information Technology
Waikato Institute Of Technology
New Zealand Diploma In Information Technology - Information Technology
Waikato Insisitue Of Technolgy
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