Tanvi Agarwal
Blockhouse Bay,Auckland
Summary
Dedicated professional with a strong background in customer service, adept at managing time effectively and demonstrating resilience under pressure. Skilled in active listening, critical thinking, and effective communication to ensure customer satisfaction and maintain strong relationships. Proven ability to lead teams, manage inventory control, and uphold safety, risk, and compliance standards. Committed to continuous improvement and seeking opportunities to leverage adaptive and creative problem-solving skills in a dynamic environment.
Overview
16
16
years of professional experience
Work history
Customer Care Consultant
New Zealand Automobile Association
, Auckland
11.2023 - 12.2024
- Respond quickly to inquiries, provide solutions, and follow call scripts.
- Proactively address member needs and accurately enter details into the system.
- Submit information for dispatch and service coordination, escalating issues when needed.
- Promote relevant AA products and meet performance goals.
- Ensure a smooth service experience by recording and coordinating all details efficiently.
Lead Cabin Crew
Indigo Airlines
, India
05.2011 - 03.2023
- Collaborate with flight crew for safe, smooth flights and service standards.
- Cross-train staff and ensure clear communication between crew.
- Perform safety checks and achieve 98% customer satisfaction.
- Resolve passenger issues, increasing Net Promoter Score by 20%.
Senior hostess
Taj Group of hotels
, India
01.2011 - 05.2011
- Streamlined communication between front-of-house and kitchen.
- Gathered feedback, resolved complaints, and ensured smooth operations.
- Handled pressure calmly, delivering excellent guest experiences.
Senior hostess
Kingfisher
, India
07.2010 - 12.2010
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Participated in weekly meetings with management team; shared insights on operational improvements.
- Maintained clean and hygienic work environment for health safety compliance.
Hostess
DLF Emporio
, India
12.2008 - 06.2010
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Liaised with event coordinators during special events for seamless execution of duties.
- Applied positive customer service approach to increase satisfaction levels.
Education
Bachelor of Commerce -
Delhi University
Certificate in Service From The Heart -
Indigo Airlines
Certificate in Dangerous Goods Regulations -
Indigo Airlines
Diploma in Aviation and Hospitality -
Frankfinn Institute
Certificate in (AVSEC) -
Bureau of Civil Aviation Security
Skills
- Customer Service
- Adaptive and creative
- Time management
- Active Listening
- Dependable and responsible
- Effective Communication
- Critical Thinking
- Safety, Risk and Compliance
- Inventory control
- Relationship Management
- Leadership
- Customer Satisfaction
- Resilience under pressure
Custom
References available upon request.
Accomplishments
I was awarded 'Best Team Player' which was rewarding recognition of my commitment to supporting my colleagues and fostering a positive team environment.
Timeline
Customer Care Consultant
New Zealand Automobile Association
11.2023 - 12.2024
Lead Cabin Crew
Indigo Airlines
05.2011 - 03.2023
Senior hostess
Taj Group of hotels
01.2011 - 05.2011
Senior hostess
Kingfisher
07.2010 - 12.2010
Hostess
DLF Emporio
12.2008 - 06.2010
Bachelor of Commerce -
Delhi University
Certificate in Service From The Heart -
Indigo Airlines
Certificate in Dangerous Goods Regulations -
Indigo Airlines
Diploma in Aviation and Hospitality -
Frankfinn Institute
Certificate in (AVSEC) -
Bureau of Civil Aviation Security
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