Tanvi Potdar
Auckland,AUK
Summary
She has considerable experience in both exceeding sales targets and providing excellent customer services. I seem to have an immense passion around building and maintaining working relationships with clients to find ongoing business opportunities. While maintaining a high level of customer satisfaction, I have the natural ability to build rapport and network with internal and external clients.
A high performing customer service and sales specialist eager to provide leadership, direction, and results. Looking for a role where capability development and personal growth are key deliverables.
Overview
8
8
years of professional experience
Work History
Employment Service Specialist
Ministry Of Social Development
Ellerslie, Auckland
10.2023 - Current
- Sourced and screened qualified candidates for open positions.
- Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
- Provided guidance on career development opportunities within the organization.
- Participated in staff meetings and workshops designed to improve recruitment processes.
- Ensured that all pre-employment requirements were met prior to extending offers of employment.
- Conducted initial phone screenings with prospective candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Scheduled or conducted new employee orientations.
- Developed and maintained relationships with hiring managers to understand their needs and preferences.
- Attended career fairs and recruiting events to promote employer brand awareness and generate interest among potential candidates.
- Sourced and screened qualified candidates for open positions.
Customer Relations Officer & Account Management
DGL Group & Logistics
Current
- The customer relation officer puts in more focus towards maintaining higher levels of customer satisfaction and also managing their day to day freights and warehousing requirements
- Also making sure that the inventory records are up to date and the orders are processed and delivered as per the customers time frames.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Evaluated current systems used for managing supply chain activities and identified areas for improvement.
Technical sales & Account Management
2degrees
07.2021 - 01.2023
- The technical sales coordinator gives in the best assistance & creates sales opportunities to the existing 2Degrees clients by establishing the technical needs of the customer and suggesting appropriate products as per the clients requirements and usage while managing their account
- Using full potential to cross sell and upgrade and demonstrate products to benefit the organisation gross profit
- The role also provides dedicated customer relation and acts as a pipeline between the client and organisation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Coordinator
Brand Developers LTD
04.2019 - 07.2021
- The Sales coordinator contributes to the development by turning prime leads into a sale
- Key function of this role is also to provide the correct solution for the client's needs
- This position also contributes to the best customer service and generating more revenue from new and existing clients by Cross-selling and up-selling by understanding the clients' key demands.
- Conducted market research to identify potential customers for sales campaigns.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Monitored competitors' activities to stay ahead of the competition.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Customer Service Representative
Jango PVT LTD
05.2018 - 04.2019
- Jango PVT LTD is a food chain business, provides the customers with the best quality cultural food
- I managed the Auckland City store
- My role involved inventory management, finances and ensuring orders were fulfilled in agreed time frame whilst maintain high level of customer satisfaction
- Besides day-to-day operational activities, I also contributed the organisation's growth aspirations by suggesting ways to grow the business.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Sales Representative
Jaro Education
08.2017 - 01.2018
- Jaro education offers varied choices in management and technology programmes from reputed Universities
- As a student advisor and coordinator, I was responsible for recommending programmes available based on their grades and previous studies
- I provided direction in all customer relation aspects and create a win-win situation for the organisation and the client.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
Customer Relationship and Marketing Consultant
Fabbox
04.2016 - 09.2016
- Reporting directly the owner of the company to grow the organisation on digital platforms.
- Developed and implemented marketing campaigns to increase customer engagement.
- Created content strategy plans to improve customer experience across multiple platforms.
- Managed social media accounts, including developing content calendars and posting regularly.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
Education
Post Graduate Diploma Level 8 in Applied Management -
EIT (Eastern Institute of Technology)
02.2019
Bachelors in Management Studies -
Malini Kishor Sanghvi (MKS) College
06.2017
Skills
- Solution focused
- High achiever
- Communication Skills
- Leadership and Direction
- Employer Relations
- Multitasking
- Relationship Development
- Interpersonal Communication
- Problem-Solving
- Client Retention Strategies
- Sales proficiency
- Recruitment and hiring
References
References available upon request.
Timeline
Customer Relations Officer & Account Management
DGL Group & Logistics
Current
Employment Service Specialist
Ministry Of Social Development
10.2023 - Current
Technical sales & Account Management
2degrees
07.2021 - 01.2023
Sales Coordinator
Brand Developers LTD
04.2019 - 07.2021
Customer Service Representative
Jango PVT LTD
05.2018 - 04.2019
Sales Representative
Jaro Education
08.2017 - 01.2018
Customer Relationship and Marketing Consultant
Fabbox
04.2016 - 09.2016
Post Graduate Diploma Level 8 in Applied Management -
EIT (Eastern Institute of Technology)
Bachelors in Management Studies -
Malini Kishor Sanghvi (MKS) College
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