Tanya Dong
Auckland,AUK
Summary
Dynamic and adaptable Flight Attendant with a proven track record at Hebei Airlines, excelling in customer engagement and sales. Leveraged outstanding communication skills and a positive personality to surpass sales targets and enhance customer satisfaction. Expert in delivering personalized service, demonstrating flexibility and a strong work ethic in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Hebei Airlines
08.2019 - 02.2024
- Focused on delivering outstanding customer service while ensuring passengers' safety and comfort
- Provided customers with tailored product recommendations, including beauty and personal care items
- Helped achieve sales targets and contributed to overall team performance
- Demonstrated adaptability and a strong work ethic in a challenging and busy sales environment
- Provided assistance to disabled passengers when necessary.
- Helped passengers feel comfortable by providing requested items and answering questions.
Flight Attendant
Xiamen Airlines
02.2017 - 07.2019
- Engaged with passengers to understand their needs, and provided personalized product recommendations, including cosmetics, fragrances, and skincare.
- Managed cash and card transactions with precision, and adhered to company policies.
- Delivered exceptional customer service, creating a positive flying experience, and fostering customer loyalty.
- Met and exceeded sales targets in a fast-paced, high-pressure environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor's Degree - Air Crew Services
Shanxi Normal University
07-2018
Skills
6 years of experience as a flight attendant, with a strong focus on customer service and sales
Excellent communication skills, with a talent for engaging with customers and understanding their needs
Energetic, positive, and outgoing personality, well-suited for retail and customer-facing roles
Deep interest in beauty and skincare products, with the ability to provide knowledgeable recommendations
Flexible and adaptable, available to work at any time and accommodate team schedules
Ability to work under pressure while maintaining a high level of customer satisfaction
Fluent in Mandarin, English, and basic Cantonese
Hobbies and Interests
- Passion for beauty, cosmetics, and skincare
- Enjoys engaging with people, providing customer service, and helping others
- Interested in traveling and exploring new places
- Enjoys hiking and spending time outdoors
Personal Information
Visa Status: Spouse Work Visa (Valid until 09/26, Residence Visa Application in Process)
Timeline
Flight Attendant
Hebei Airlines
08.2019 - 02.2024
Flight Attendant
Xiamen Airlines
02.2017 - 07.2019
Bachelor's Degree - Air Crew Services
Shanxi Normal University
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