Tanya Krivan
Palmerston North,Palmerston North
Summary
Dynamic small business owner with a proven track record in operational management and customer service. I enhanced efficiency and established a loyal client base through personalized service. Committed to quality assurance, I consistently exceeded client expectations and streamlined processes for optimal performance. Resourceful Small Business Owner known for high productivity and efficient task completion. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and client satisfaction.
Overview
23
23
years of professional experience
Work History
Small Business Owner
Self Employed
Palmerston North, Palmerston North
01.2014 - Current
- Managed daily operations for my small housekeeping business, ensuring a high quality service for my valued clients.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations..
- Streamlined operational processes to increase efficiency.
Checkout Supervisor
New World Akoutere
Akoutere, Palmerston North
10.2008 - 04.2009
- Verified the age of customers when selling alcohol or tobacco products.
- Provided assistance to customers with product selection queries.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Inspected returned items for damage before issuing refunds or exchanges.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints in a professional manner.
- Welcomed customers, offering assistance to help find store items.
Commercial Cleaner
Spotless Services Palmerston North Hospital
Palmerston North, Palmerston North
01.2002 - 01.2009
- Cleaned wards and the emergency department, mainly, although at times I was on call for other work, such as carpet cleaning, wall washing, and initial cleans post-renovations.
- Cleaned and disinfected isolation areas, and sterile services in the theatre area.
- Handled equipment, chemicals, and materials properly and with caution.
- Trained new staff.
- I had a good understanding of hygiene practices and how things run in a hospital setting.
Room Attendant and Night Cleaning Supervisor
Spotless Services
Palmerston North, Palmerston North
03.2004 - 08.2008
- I was employed as a room attendant for Accor Hotel. Initially, the hotel changed management several times while I was employed there, and I had several different roles during my employment.
- Training new staff to clean rooms to a high standard, on a tight deadline.
- Night Cleaning Supervisor, responsible for the cleanliness of all public areas and function rooms.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
Baker's Assistant
Goodman Fielder
Palmerston North, Palmerston North
01.2004 - 01.2005
- I worked on various processing lines and different departments throughout the factory.
- I learnt about packing on the lines and hygiene standards.
- Learnt about running some machines and troubleshooting.
- Organized supplies needed for each day's production schedule.
- Carried out daily maintenance on baking machines and equipment.
- Communicated effectively with team members to ensure efficient workflow.
- Inspected all bakery products and removed any found to possess defects.
Education
High School Diploma -
Awatapu College
Palmerston North, NZ12-2001
Skills
- Operational management
- Customer service
- Team building
- Employee training
- Process improvement
- Quality assurance
Affiliations
- My hobbies include painting, drawing, reading and learning Spanish.
Timeline
Small Business Owner
Self Employed
01.2014 - Current
Checkout Supervisor
New World Akoutere
10.2008 - 04.2009
Room Attendant and Night Cleaning Supervisor
Spotless Services
03.2004 - 08.2008
Baker's Assistant
Goodman Fielder
01.2004 - 01.2005
Commercial Cleaner
Spotless Services Palmerston North Hospital
01.2002 - 01.2009
High School Diploma -
Awatapu College
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