Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Tanya Lambregts

Tanya Lambregts

Napier City,HKB

Summary

I have over 25 years experience in retail and customer service/sales roles. Have earned many certificates in achievements, particularly in Overland and Just jeans in sales. I have an extensive background in customer service in well respected companies which had high expectations in professionalism and reaching sales targets. I love dealing with all walks of life and always aim to have the customer leaving with a smile on their face, happy enough they leave a sparkling review. Any position I take on I take seriously and ensure to maintain that bar set high.

Overview

14
14
years of professional experience

Work History

Checkout Operator

New World Onekawa
10.2024 - Current
  • Operated checkout systems efficiently to process customer transactions quickly.
  • Assisted customers with inquiries, ensuring positive shopping experiences and satisfaction.
  • Managed cash handling procedures, maintaining accuracy in financial transactions.
  • Collaborated with team members to streamline checkout processes for improved efficiency.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.

Key Holder Supervisor

Hipsta
04.2022 - 10.2024
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained new team members on operational processes and safety protocols.
  • Monitored inventory levels, coordinating restocking activities to maintain supply chain efficiency.
  • Implemented quality control measures to enhance product consistency and reduce errors.
  • Led team meetings to communicate goals, share feedback, and drive continuous improvement initiatives.
  • Resolved customer inquiries efficiently, fostering positive relationships and enhancing overall satisfaction.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented visual merchandising strategies to improve product presentation and sales appeal.

Self Employed Domestic Cleaner

Myself
02.2020 - 08.2022

Picked up some cleaning work through word of mouth which lead to being recommended to other clients. Had 12 regular clients over 2 years. Two of my clients were previous property managers. Also was offered a contract cleaning new builds in property development new to the area at the time. Loved the experience of managing my own business. I was reliable consistant trustworthy my work was of a high standard and recieved a lot of positive feedback and praise from my clients.

Key Holder

Just Jeans Coastlands
07.2017 - 02.2020
  • Assisted customers with product selection and inquiries to enhance overall shopping experience.
  • Maintained accurate inventory records using point-of-sale systems and stock management tools.
  • Processed transactions efficiently, ensuring accuracy in cash handling and credit card processing.
  • Joined forces with team to create promotional exhibits, elevating customer engagement.

Supervisor

Amazon Otaki
05.2013 - 06.2015
  • Supervised daily operations to ensure efficiency and adherence to company standards.
  • Trained new team members on operational procedures and safety protocols.
  • Monitored inventory levels, coordinating restocking efforts to minimize shortages.
  • Implemented process improvements that enhanced workflow and productivity.
  • Resolved customer inquiries and complaints, ensuring a positive experience at all times.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Keyholder

Overland (now Merchant) Napier
05.2011 - 08.2013
  • Managed daily store operations, ensuring a high standard of customer service and store presentation.
  • Assisted in inventory management, performing regular stock checks and maintaining accurate records.
  • Trained new staff on sales techniques and operational procedures to enhance team performance.
  • Monitored cash handling processes, ensuring compliance with company policies and procedures.

Education

Level 3 Retail Certificate

Open Polytech
Paraparaumu, WGN

Skills

  • Customer service
  • Reliability and punctuality
  • Attention to detail
  • Confidentiality awareness
  • Customer focused
  • Professional
  • Positive attitude
  • Great work ethic

Additional Information

I moved back to Napier from my hometown a couple of years ago with my 3 children. I wanted a change of scenery I always liked the vibe of the CBD there's always something to do or to go see or explore. Particularly in summer months. I like a work/home balance as I'm the breadwinner of the family and have some future big goals like buying my own house and seeing the world and feel an opportunity like this would help me achieve getting there. I've always liked being in customer service and I'm at a stage in my life I want to invest in my personal growth and find a new career path which will support me to reach these long term goals. My friend and previous work colleague loves working for kiwibank and believes I would be great at it. I really would appreciate being given an opportunity to show you I have what it takes to be part of your team. Thank you for your time.

Timeline

Checkout Operator

New World Onekawa
10.2024 - Current

Key Holder Supervisor

Hipsta
04.2022 - 10.2024

Self Employed Domestic Cleaner

Myself
02.2020 - 08.2022

Key Holder

Just Jeans Coastlands
07.2017 - 02.2020

Supervisor

Amazon Otaki
05.2013 - 06.2015

Keyholder

Overland (now Merchant) Napier
05.2011 - 08.2013

Level 3 Retail Certificate

Open Polytech
Tanya Lambregts