Tanya Mapuranga
Dunedin
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Optical Assistant
Specsavers
04.2023 - 03.2025
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Retail Assistant
Maromo General Dealers
02.2019 - 11.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Collaborated with team members to optimize store operations and achieve sales goals consistently.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Kitchen Hand
Voluntary Work
01.2018 - 04.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
St Nicholas High School (Mukaro)
Zimbabwe 01-2021
Skills
- Customer service
- Optical sales
- Optical measurements
- Optical dispensing
- Telephone skills
- Data entry
- Appointment scheduling
- Tech-Savvy
- Relationship building
- Team collaboration
- Adaptable and flexible
Timeline
Optical Assistant
Specsavers
04.2023 - 03.2025
Retail Assistant
Maromo General Dealers
02.2019 - 11.2022
Kitchen Hand
Voluntary Work
01.2018 - 04.2018
High School Diploma -
St Nicholas High School (Mukaro)
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