Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Tanya Pene

Queenstown,OTA

Summary

Dedicated housekeeper with extensive experience at Heritage Park Lodge, known for enhancing guest satisfaction through meticulous cleaning and timely room turnovers. Proficient in health and safety compliance, I excel in teamwork and time management, ensuring a pristine environment that exceeds cleanliness standards and promotes comfort for all guests.

Overview

26
26
years of professional experience

Work History

Housekeeper

Heritage Park Lodge
03.2024 - 11.2024
  • Started here when I moved back to Haast but stayed on till the Hotel was sold then kept working for the new owners.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.

Housekeeper

Heritage Park Lodge
11.2024 - 02.2025
  • Polished fixtures to achieve professional shine and appearance.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Dusted picture frames and wall hangings with cloth.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Kitchen Hand

Glenbrae Home
01.2001 - 05.2021
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Enhanced food presentation by assisting with final plating and garnishing, improving customer satisfaction.
  • Adapted to different kitchen stations as needed, showcasing versatility and broad skill set.
  • Assisted in food preparation for enhanced meal quality and speed of service.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Followed food safety practices and sanitation guidelines.
  • Maintained high personal grooming standards and uniform presentation.

Housekeeper

Duxton Hotel
02.2005 - 02.2006
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Home Helper

Ken Lewis
08.1999 - 11.1999
  • Prepared nutritious meals tailored to clients needs, supporting healthy lifestyles.
  • Assisted client in maintaining personal hygiene by providing bathing assistance, grooming support, and dressing guidance as needed.
  • Promoted client safety through regular monitoring of living spaces for potential hazards such as fall risks or unsanitary conditions.
  • Managed medication schedules for client, ensuring proper administration and adherence to medical recommendations.
  • Developed strong relationships with client through active listening and empathetic engagement, fostering trust within the caregiver-client dynamic.
  • Performed light housekeeping tasks regularly, maintaining a clean and comfortable environment for client.
  • Performed laundry and other light housekeeping duties as instructed by client.
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Cook Operator

Double T Takeaways
05.2008 - 12.2009
  • Enhanced customer satisfaction by preparing quality meals in a timely manner.
  • Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
  • Ensured compliance with all health department regulations through regular inspections and cleaning routines.
  • Reduced food waste through effective portion control and efficient meal planning.
  • Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
  • Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
  • Prepared food items according to recipe to drive quality and consistency.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Operated grills, fryers and ovens to cook food items.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Monitored food temperatures to meet quality and safety standards.
  • Maintained spotless and tidy dining area by throwing away wrappers on tables, wiping tables, emptying trash receptacles, and cleaning floors during slow periods.

Factory Worker

Talleys
06.2020 - 07.2021
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.
  • Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
  • Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
  • Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.
  • Coached fellow workers to operate machines properly and comply with safety procedures.
  • Engaged in continuous learning initiatives to improve personal skills and overall production efficiency.
  • Enhanced product assembly line speed without compromising on quality, meeting increased demand.
  • Maintained high-quality standards for all manufactured products, ensuring customer satisfaction.
  • Participated in safety drills, ensuring preparedness for emergency situations.
  • Assembled products according to changing daily work orders and specific customer needs.

Painter

G K Fyfe & Associates Ltd
06.2015 - 11.2016
  • I had relocated to Kaikoura to paint new hospital.
  • Painted surfaces using brushes and paint rollers.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.

Education

National Certificate In Employment Skills - Employment Skills

Te Wananga O Aotearoa
Auckland, AUK
07.2010

Retail Course

TOPS
Kaitaia, NTL
02.1994

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Kitchen cleaning
  • Dusting furniture
  • Excellent oral and written communication
  • Folding clean laundry
  • Window cleaning
  • Sorting and washing laundry
  • Ironing and folding
  • Room preparation
  • Hardworking
  • Exceptional time management
  • Linen replacement

Timeline

Housekeeper

Heritage Park Lodge
11.2024 - 02.2025

Housekeeper

Heritage Park Lodge
03.2024 - 11.2024

Factory Worker

Talleys
06.2020 - 07.2021

Painter

G K Fyfe & Associates Ltd
06.2015 - 11.2016

Cook Operator

Double T Takeaways
05.2008 - 12.2009

Housekeeper

Duxton Hotel
02.2005 - 02.2006

Kitchen Hand

Glenbrae Home
01.2001 - 05.2021

Home Helper

Ken Lewis
08.1999 - 11.1999

National Certificate In Employment Skills - Employment Skills

Te Wananga O Aotearoa

Retail Course

TOPS

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Tanya Pene