Tanya Selby
Papakura,AUK
Summary
Detail-oriented, highly motivated professional with a desire to take on new challenges. Extensive experience in customer service, managing inventory and supervising teams. Strong work ethic, adaptability and exceptional interpersonal skills.Recognized for adaptability and commitment to excellence, consistently achieving high performance and ensuring compliance with industry standards. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Picker, Packer And Dispatch
Online Distribution
Highbrook
02.2026 - Current
- Picked and packed customer orders efficiently for timely shipping.
- Operated warehouse equipment to move and organize products
- Used handheld scanners to key in data for packages.
- Stocked shelves with incoming merchandise as needed.
- Verified accuracy of picked items by comparing them against pick list.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
Replenishment Supervisor
Woolworths NZ
Takanini
11.2025 - 01.2026
- Coordinated stock replenishment activities across various store departments.
- Monitored inventory levels to prevent stock shortages and overstocking.
- Participated in regular meetings with senior management to discuss performance metrics, budgeting concerns or process improvements.
- Resolved discrepancies between actual store inventories and those reported by the system.
- Supervised and trained replenishment team members on daily tasks, processes and procedures.
Assistant Longlife Manager
Woolworths NZ
Takanini
08.2021 - 11.2025
- Supervised daily operations to ensure efficient store performance.
- Trained and mentored team members on customer service standards.
- Managed inventory levels to maintain product availability and freshness.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with industry regulations and company policies.
Nightfill Manager
Woolworths NZ
Papakura
09.2016 - 08.2021
- Led daily operations to ensure efficient store management.
- Managed inventory levels using automated stock tracking systems.
- Trained and mentored staff to enhance customer service skills.
- Implemented promotional strategies to increase product visibility.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led a team of 4 - 8 employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Liase with Management on daily requirements, responsible for meeting Store presentation requirements.
Customer Service Call Center Representative
Auckland Co-op Taxis
Auckland CBD
09.2015 - 09.2016
- Managed incoming calls and addressed customer inquiries effectively.
- Provided accurate information about taxi services and pricing options.
- Processed bookings and coordinated driver assignments seamlessly.
Dental Receptionist
Hill Park Dental
Manurewa
08.2014 - 09.2015
- Managed patient scheduling and appointment confirmations efficiently.
- Collected patient information and updated electronic health records accurately.
- Coordinated with dental staff to ensure smooth office operations daily.
- Handled patient inquiries and provided information about services offered.
- Maintained cleanliness and organization of the reception area consistently.
- Assisted patients with check-in and check-out procedures effectively.
- Communicated effectively with patients to address concerns and needs promptly.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified, updated and entered patient information into system.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Arranged documents for insurance claims.
- Communicated with patients with compassion while keeping medical information private.
Longlife Assistant
Woolworths NZ
Papakura
07.2011 - 07.2014
- Monitor stock levels in storage areas and restock shelves as needed.
- Restock shelves from daily delivery across the entire store.
- Physically able to lift up to 25kg
- Build and merchandise promotional displays every Sunday night to meet store compliance
- Night shift role - 9pm till 5.30am
Skills
- Inventory management
- Stock replenishment
- Data analysis
- Automated stock tracking
- Duty Manager
- Operate a forklift
- Team leadership
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Stock control
- Replenishment compliance
- Merchandise management
- Adaptability and flexibility
- Time management abilities
- Staff supervision
Certification
- First Aid Certificate - NZQA 6401, 6402 Expiry: February 2027
- Liquor License - Expiry: January 2027
- NZ General Managers Certificate - Expiry: January 2027
- Forklift License - Expiry: October 2026
References
References available upon request.
Timeline
Picker, Packer And Dispatch
Online Distribution
02.2026 - Current
Replenishment Supervisor
Woolworths NZ
11.2025 - 01.2026
Assistant Longlife Manager
Woolworths NZ
08.2021 - 11.2025
Nightfill Manager
Woolworths NZ
09.2016 - 08.2021
Customer Service Call Center Representative
Auckland Co-op Taxis
09.2015 - 09.2016
Dental Receptionist
Hill Park Dental
08.2014 - 09.2015
Longlife Assistant
Woolworths NZ
07.2011 - 07.2014