TANZIHA MATIN

I am a highly versatile and results-oriented manager responsible for the day-to-day operations of a single-site, private medical centre with approximately 4500 enrolled patients. Leading a team of 10 staff members, I oversee all aspects of the business, from ensuring efficient service delivery and financial profitability to spearheading strategic initiatives.

My responsibilities encompass:

• Leadership and Team Management: Providing effective leadership, coaching, and performance management for a team of 10 staff.
• Operational Excellence: Overseeing all aspects of the medical centre's operations ensures efficient and compliant service delivery. This includes developing and implementing policies and procedures to optimize workflows
• Patient Care and Whānau Engagement: Working collaboratively with whānau to address their healthcare needs and settlements further strengthens our patient-centered approach.
• Project Management: Leading and managing quarterly and annual projects aimed at improving operational efficiency and patient experience is central to continuous improvement.
• Technology Management: My Bachelor's degree in Software Development allows me to troubleshoot and resolve IT issues faced by the team, ensuring smooth operation.
• Stakeholder Engagement: Building and maintaining positive relationships with external stakeholders, including Housing New Zealand, Tenancy Services, and Te Whatu Ora, is crucial for supporting our patients and whānau.

• Crafted operations best practices using audits and project management team feedback.
• Conducted periodic assessments to evaluate company's financial performance.
• Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
• Controlled departmental facilities use and approved requests for repairs or improvements.
• Contributed to proposal and contract development, negotiations and meetings.

• Performed cost analysis for various projects to determine budget requirements.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Analyzed business requirements and identified potential solutions.
• Conducted interviews with key stakeholders to identify current processes and uncover opportunities for improvement.
• Prepared detailed reports on project status, results, risks and milestones achieved.
• Developed test scenarios based on functional requirements documents.