Summary
Overview
Work History
Education
Skills
Trainings
Timeline
CustomerServiceRepresentative
Tapai Dennis  Talaifono

Tapai Dennis Talaifono

Auckland

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Media and Project Officer

Samoa International Cricket Association
Tuanaimato , Apia, Samoa
02.2020 - 05.2024

Media Officer

  • Take pictures of clinics, school competitions, domestic and international Tournaments..
  • Maintained and updated website content alongside managing various social media channels (Facebook, Instagram ,Twitter ,LinkedIn ,and TikTok), demonstrating proficiency in both web management and marketing strategies for promoting the Cricket Sport.
  • Cultivated and solidified relationships with community journalists.
  • Maintained professionality and efficiency while working closely with leadership.
  • Created, wrote, edited and distributed press releases, media advisories and other communications materials.
  • Served as the primary contact for reported complaints and incidents both internally and externally.
  • Assisted customers with their needs
  • Managed media resources such as cameras, sound equipment, lighting fixtures, and other necessary tools.

Project Officer

  • Responsible for preparing quarterly and annual reports for the project through. Both written and on Folktale
  • Documented the project event through images and videos
  • Engaged with partners, including Government and Private Sectors, to support social-economic development programs targeting the improvement of home economic life skills for women in the community
  • Delivered educational clinics and training sessions to local residents
  • Organize International celebrated events
  • Advised on resource needs based on scope of work defined in the project plan.
  • Maintained up-to-date contact lists for local, regional, national and international press contacts.
  • Database of all participants of the program.

Other Duties

  • Ensured that all incoming calls were answered promptly in a professional manner.
  • Provided assistance with organizing corporate and internal events such as training and seminars.
  • Monitored stock levels within the office environment.
  • Generated weekly reports detailing progress made against set targets or objectives..
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Responded to queries raised by customers via email or social media channels in a professional manner.
  • Created presentations for use in both internal meetings or external events.
  • Scheduled regular maintenance checks on office equipment such as sports equipment

Sales Person, Cashier

Pacific Jewel
Moataa, Apia, Samoa
08.2019 - 02.2020
  • Ensured excellent customer satisfaction
  • Managed telephone communication professionally
  • Executed store cleanup tasks at closing time.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Manager of Business Development and Sales

Pesi and Pai's Bakery
Waterford West, Brisbane
01.2017 - 06.2019
  • Created and maintained relationships with key clients, partners, vendors, and industry professionals.
  • Bake

  • Kept records of daily production numbers for each type of item produced.
  • Placed orders for additional supplies when necessary based on production needs.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Followed food safety guidelines while preparing all food items.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Inspected finished products before packaging them up for sale.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.

Education

Certificate in Advance Web Design - Web Design

India Centre Excellence in Informational Technology
Apia, Samoa
12-2020

Certificate in Business Computing - Computer

India Centre of Excellence in Information Technology
Apia, Samoa
06-2020

Samoa School Leaving Certificate - Science

Malua- Fou College
Malua Fou
12-2013

Skills

  • Web Content Management
  • Project Management
  • Community Relation
  • Customer Service
  • Digital Marketing
  • Data Entry
  • Invoice Processing
  • Report Writing
  • Computer Skills (Ms Word, Excel, Database, Powerpoint and Publisher)
  • Multi-Task Management
  • Time Management
  • Filling Correspondence
  • Folktale Story telling
  • Problem Solving
  • Team Player

Trainings

  • Voice Against Violence - NRL Workshop 2024
  • Safeguarding and Child Protection - Lakapi Samoa Workshop 2023
  • Regional Safeguarding Skills Building Workshop - Nadi Fiji - 2023
  • Safeguarding Virtual Ongoing Workshop by Team Up
  • International Women's Day - Auckland New Zealand - 2021
  • Folktale Workshop - OSM Pesega - 2021

Timeline

Media and Project Officer

Samoa International Cricket Association
02.2020 - 05.2024

Sales Person, Cashier

Pacific Jewel
08.2019 - 02.2020

Manager of Business Development and Sales

Pesi and Pai's Bakery
01.2017 - 06.2019

Certificate in Advance Web Design - Web Design

India Centre Excellence in Informational Technology

Certificate in Business Computing - Computer

India Centre of Excellence in Information Technology

Samoa School Leaving Certificate - Science

Malua- Fou College
Tapai Dennis Talaifono