Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Tara Carroll

Wairoa,Hawke’s Bay

Summary

Dynamic Fitness Centre Team Leader at Sport Hawkesbay with a proven track record in fostering team morale and enhancing customer satisfaction. Skilled in cross-functional teamwork and quality systems, I implemented processes that improved service quality and reduced turnover, while mentoring staff to unlock their leadership potential.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Fitness Centre Team Leader

Sport Hawkesbay
09.2020 - Current


  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Quality Systems Coordinator

AFFCO Wairoa Freezing Works
01.2004 - 10.2020
  • Enhanced the efficiency of quality systems by implementing standardized processes and documentation procedures.
  • Validated supplier performance against pre-established criteria to ensure optimal product quality while minimizing supply chain risks.
  • Improved product quality by conducting thorough audits, identifying gaps in processes, and recommending corrective actions.
  • Facilitated internal training sessions to educate employees on quality system requirements, raising awareness and promoting a culture of excellence.
  • Performed data entry tasks and verified that charts and graphs produced accurate representations of data inputs.
  • Maintained quality system documentation and updated specific documents to reflect new audit or test results.
  • Advised management of quality audit non-compliance issues to facilitate improved audit compliance rates.
  • Scheduled and managed internal and supplier-based audits to verify compliance with document control procedures.
  • Increased collaboration among departments through active participation in cross-functional meetings focused on problem-solving and process improvements.
  • Effectively resolved customer complaints by promptly investigating root causes, implementing appropriate corrective actions, and providing timely feedback to stakeholders.
  • Promoted adherence to safety regulations in all operations thereby reducing workplace accidents.
  • Maintained comprehensive knowledge of relevant industry trends and emerging technologies, ensuring that best practices were adopted throughout the organization.
  • Contributed to successful ISO certification efforts by coordinating audit preparations, demonstrating robust quality systems during assessments.
  • Acted as a liaison between management and staff, facilitating effective communication on quality-related matters and contributing to overall business success.
  • Ensured compliance with industry standards and regulatory requirements by maintaining up-to-date knowledge on best practices and guidelines.
  • Reduced non-conformance issues by closely monitoring key performance indicators and addressing areas of concern.

Education

No Degree -

Cairns State High School
Cairns, QLD

Skills

  • Cross-functional teamwork
  • Effective problem resolution
  • Keen eye for detail
  • Fostering team morale

Certification

Level 3 Sport Exercise and Leisure operations

First Aid


Interests

  • High-Intensity Interval Training
  • Team Sports
  • Enjoy participating in crossfit for overall physical and mental well-being
  • Committed to improving personal fitness through regular participation in squash, pickleball and gym
  • Passionate about balancing physical health with mental and emotional wellness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Gym Workouts
  • I enjoy helping others and giving back to the community
  • Whanau Time
  • Farming

Timeline

Fitness Centre Team Leader

Sport Hawkesbay
09.2020 - Current

Quality Systems Coordinator

AFFCO Wairoa Freezing Works
01.2004 - 10.2020

No Degree -

Cairns State High School

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Tara Carroll