Tara-Lee Klem
Hamilton,WKO
Summary
My experience in team collaboration and problem-solving has led to significant improvements in workflow and customer experience. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Online Grocery Associate
New World
02.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Paper Runner
Paper Delivery
01.2024 - Current
- Streamlined communication between departments to ensure smooth transitions throughout the production process.
- Collaborated with team members to optimize workflow, resulting in increased overall paper output.
- Identified areas for improvement within the facility, leading to cost-saving measures implemented by management.
- Supported continuous improvement initiatives within the facility, actively seeking opportunities for optimization and sharing insights with management.
Checkout Operator
The Warehouse
06.2022 - 02.2024
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
Private Nanny
Babysitters
01.2020 - 02.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Deli Assistant
New World
03.2023 - 06.2023
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
Education
Pukekohe High School
Pukekohe, NZ09.2023
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Teamwork
- Friendly Customer Service
- Polite and Professional
- Excellent Time Management
- Punctual and Organized
- Efficient Cleaner
- Great People Skills
Timeline
Online Grocery Associate
New World
02.2024 - Current
Paper Runner
Paper Delivery
01.2024 - Current
Deli Assistant
New World
03.2023 - 06.2023
Checkout Operator
The Warehouse
06.2022 - 02.2024
Private Nanny
Babysitters
01.2020 - 02.2024
Pukekohe High School
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