Taralee O'Hara
Wellington,WGN
Summary
Organised and dependable candidate, successful at managing multiple tasks with a positive attitude. Hardworking, passionate and motivated to take on added responsibilities to help achieve team goals.
Overview
9
9
years of professional experience
Work History
Technical Administrator
New Zealand Transport Agency
Wellington, WGN
06.2023 - Current
- Supported the integration of new technologies into existing processes, ensuring minimal disruptions to workflow.
- Maintained backup systems, safeguarding important data such as documentation and reports against potential loss.
- Providing efficient technical support services to frontline staff by preparing documents and reports, and reporting on follow-up actions as required and accurately sourcing and collating data of drivers and creating high quality reports and presentations.
- Working alongside my manager as well as colleagues to streamline administrative processes, enhancing our efficiency and timely completion of tasks.
- Data management and entry across multiple databases (DLR and QLIK) as well as other applications with a high level of Accuracy.
Customer Service Representative
Ministry of Social Development
Wellington, WGN
06.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Listening empathically and gathering information from the clients using open and effective questions, and my active listening skills to fully understand their situation and needs.
- Processing, updating and manging client information.
- Maintaining up to date knowledge of MSD's products and services, policies and operational changes as well as having an understanding of wider social services.
- Being adaptable and responsive to the needs of New Zealanders where I provided help those needing Civil Defence support during the 2023 Floods and those needing financial help during the peak of COVID-19, all done with little notice and minimal training.
- Working within the Learning and Continuous Improvement space as a Tuakana for 3 months, helping to create curiosity, capability and confidence within our new staff to facilitate reflections and encourage learners to challenge their thinking.
Retail Worker
The Warehouse Lower Hutt
Lower Hutt, WGN
11.2015 - 06.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Keeping up to date with new products to help enhance customer experience and satisfaction.
- Supervising Checkouts, ensuring staff were providing excellent customer service.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Science - Biomedical Sciences
Victoria University of Wellington
Wellington, NZ11.2019
High School Diploma -
St Mary's College
Wellington, NZ11.2016
Skills
- Data Backup and Recovery
- Task Prioritization
- Self Motivation
- Adaptability
- System Administration
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
Languages
Maori
Professional Working
References
• Daniel Wyatt - Manager Commercial Drivers Team: 021 226 2386 Daniel.Wyatt@nzta.govt.nz
• Lilly Craig - Capability Developer at MSD Kordia: 027 921 0927 Lilly.Craig002@msd.govt.nz
Timeline
Technical Administrator
New Zealand Transport Agency
06.2023 - Current
Customer Service Representative
Ministry of Social Development
06.2021 - 05.2023
Retail Worker
The Warehouse Lower Hutt
11.2015 - 06.2021
Bachelor of Science - Biomedical Sciences
Victoria University of Wellington
High School Diploma -
St Mary's College