Meiva Kacikaci
Henderson,AUK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service
Service foods
06.2022 - 05.2024
- Trained new employees on processes/policies and provided support when needed
- Responded to customer emails, answered phone calls, and managed voicemails
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Handled customer issues/complaints efficiently and provided solutions to their issues
- Managed shifts as a senior team member when no night shift managers were on duty
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Maintained customer service standards for department and company at large.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Kept accurate records to document customer service actions and discussions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Security Guard
Allied
05.2021 - 05.2022
- De-escalated stressful situations and called for authorities or help if needed
- Worked 12-hour night shifts from 7pm - 7am, monitoring stores to prevent break-ins
- Supervised a store during ongoing construction and ensured security of the premises
- Observed customers for suspicious behaviour and intervened to recover stolen items
- Escorted customers out of the store if items were stolen or damaged
- Communicated with security personnel through walkie-talkies & surveillance cameras
Education
Skills for Industry Course -
Call Centre People
11.2024
Level 1 - 3 NCEA -
Avondale college
01.2020
Skills
- Good communication skills
- Attention to detail
- Customer service orientation
- Data entry
- Critical thinking
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Call management
- Follow-up skills
- Microsoft Office Suite
- Customer relationship management (CRM)
Qualifications Training Education
- Call Centre People, Skills for Industry Course, 11/04/24, 11/22/24
- Avondale college, Level 1 - 3 NCEA, 01/01/16, 12/31/20
Hobbies and Interests
I am a very introverted person who loves spending time in my own company listening to music and singing. Spending time with family is important to me and I enjoy travelling to beaches listening to the waves, bird chirp and having the breeze run through me.
Timeline
Customer Service
Service foods
06.2022 - 05.2024
Security Guard
Allied
05.2021 - 05.2022
Level 1 - 3 NCEA -
Avondale college
Skills for Industry Course -
Call Centre People
Similar Profiles
Shravika RongoShravika Rongo
Warehouse Worker at Service FoodsWarehouse Worker at Service Foods
Portia OrmondPortia Ormond
Administrative Officer at Service FoodsAdministrative Officer at Service Foods
Linkin Williams - RandallLinkin Williams - Randall
Picker Packer at Service FoodsPicker Packer at Service Foods