TARANDEEP SINGH

• Sub - Contractor to one of the reputed company
• Scoping security needs for the customer.
• Estimate cost for the projects.
• Invoicing to customer.
• Installation of Fog Cannons for MBIE Subsidy Scheme.
• Installations of Alarms, CCTV, AV, Wi-Fi.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and monitored promotional approaches to increase sales and profit levels.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Defined company roles and responsibilities to establish and enhance processes.
• Cultivated company-wide culture of innovation and collaboration.
• Initiated strategy to drive company growth and increase market share and profitability.

Since 2020 I have worked my way through NLG as an Service desk to a in home technician to a in home sales consultant. I was awarded top tech sales numerous months before I had transitioned to being a in home consultant where I have since found a passion and natural knack for delivering high quality customer service and sales. During this time my responsibilities included but were not limited to…

• 3+ years of experience as in Technical Support (phone), 1+ Year of experience in Service Desk.
• Identify and escalate ongoing known issues for root cause analysis.
• Providing solutions to end user customer by troubleshooting on the phone.
• Coordinate and manage incidents referred to 3rd party service providers to client.
• Hands on experience with troubleshooting Hardware (PCs, Laptops, Printers and Phones) and Software’s.
• Manage Portal tickets created by end-user and assign them to the team or assign the incidents to resolver groups accordingly.
• Manage standard incident tracking system.
• Working closely with client desktop team to assist users and resolving emerging issue.
• Interacting and assisting users face to face in resolving incidents related to hardware & software that have been escalated to the team.
• Install and support with software and other download queries
• Perform consultations for customers to evaluate their technology solutions
• Surpassed sales targets , while earning a perfect 100% NPS
• Ensure that all solutions are quoted in accordance to the set standards
• Liaise with store and services team for seamless delivery of product and service
• Assist with in- store staff training, store execution and staff engagement
• Engaging with customers in their home, remotely and via other means to discuss their technology and appliance needs, creating bespoke solutions, and guiding the customer through the sales journey
• Maximising sales opportunities by selling the range of products, services and other end to end solutions
• Overseeing the end-to-end sales, lead generation, delivery and installation journey, ensuring customers receive a high level of customer service throughout.
• In Home TV Wall mount and Table top installation
• Wi-Fi setups,Sound System setup
• Camera installation and smart door locks setups
• Fibre Installations
• Product Installation, configuration and troubleshooting
• Commercial scoping
• To provide training and support on a wide variety of products and services
• Troubleshoot and resolve network problems and manage network security
• Training new employees on board
• Building of successful internal and external relationships
• To conduct self in a professional manner at all times, this also covers personal presentation, demeanour and driving Company vehicles

• Marais Laying worked with some of the largest telecommunications companies around the world to lay telecommunications cables for their networks.
• Working in confined spaces.
• Plan work sites.
• Compliance reports.
• Traffic management.
• Chorus Fibre rollout project.
• Hauling and laying of Cables.
• Reading and implementing the plans.
• Running aerial cables on Poles.

• Ezer connections works with Chorus to install ultra-fast fibre broadband network to home and business
• Successful in making customers happy and make them understand how fibre installation works
• Advise customers about better use of broadband in desired home/business locations
• Chorus Ultrafast fibre rollout project
• Fibre Splicing and programming ONT
• Fault finding and rectification
• Setup and configure Modems
• Data Cabling.
• Recommend new telecommunications and network hardware and software to meet client requirements
• Plan, design, implement, manage and maintain complex communications and information systems
• Plan, design and configure network infrastructure using methods including, WiFi, fibre optic and copper systems
• Repair, reallocate and maintain telecommunications systems
• Plan and design telecommunications networks according to customer requirements.