Tariana Hempel
Woolston,Christchurch
Summary
Accomplished Front of House Manager at Vidal Restaurant & Winery, adept in conflict resolution and staff management, significantly reduced turnover rates. Excelled in fostering guest relations and team leadership, ensuring top-notch dining experiences through effective problem-solving and a calm demeanor. Demonstrated a commitment to excellence and collaboration, driving standards and meeting customer expectations.
Overview
2
2
years of professional experience
Work History
Front of House Manager
Vidal Restaurant & Winery
01.2014 - 06.2016
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Education
National Cert of Hospitality
Future Col
2014
Hastings Girls High School
Hastings, HKB2011
Skills
Guest Relations
Conflict Resolution
Staff Management
Hiring
Staff Motivation
Team Leadership
Reliable and Responsible
Collaboration and Teamwork
Problem-Solving
Calm and Pleasant Demeanor
Timeline
Front of House Manager
Vidal Restaurant & Winery
01.2014 - 06.2016
National Cert of Hospitality
Future Col
Hastings Girls High School