Tariqa Arora
Auckland
Summary
A highly organized individual with a strong desire to build a rewarding career that allows me to continually expand my knowledge and skills and motivated to find opportunities where I can contribute to the growth and success of a company. By seeking out such a career, I aim to not only enhance my own development but also make valuable contributions to the organization and believe in maintaining a structured and efficient approach to my work, consistently striving for excellence and growth.
Overview
5
5
years of professional experience
Work History
Senior Client Servicing Executive
Value360 Communications
07.2023 - 10.2024
- Mentored junior customer service representatives, cultivating a supportive work environment and promoting professional development.
- Held regular client check-ins to provide updates, resolve issues, and ensure satisfaction with products and services.
- Delivered high-value solutions that improved customer satisfaction and elevated brand perception.
- Built and maintained strong relationships with key clients and stakeholders, earning trust and loyalty through consistent, high-quality service.
- Managed sensitive customer issues and complaints, implementing crisis resolution strategies to protect client relationships and company reputation.
- Created engaging customer communications and support materials to enhance clarity, accessibility, and brand messaging.
- Performed competitive analysis to identify service gaps and recommend improvements in customer experience.
- Handled media inquiries and ensured accurate, timely responses to support positive brand representation.
- Boosted customer retention by anticipating client needs and delivering personalized service solutions.
- Negotiated service agreements and renewals that balanced client satisfaction with business profitability.
Client Servicing Executive
FleishmanHillard
07.2022 - 08.2023
- Collaborated with cross-functional teams to provide seamless customer support and ensure a consistent and positive client experience.
- Stayed current on industry trends and best practices by participating in training sessions, webinars, and team knowledge-sharing events.
- Contributed to customer acquisition efforts by clearly communicating product benefits and company value during onboarding and outreach.
- Identified customer needs and crafted compelling responses that resolved issues and enhanced satisfaction.
- Handled customer inquiries and concerns professionally, maintaining strong relationships and improving overall service satisfaction.
Client Service Representative
Value360 Communications
08.2021 - 06.2022
- Communicated with media weekly to build relationships and optimize press coverage.
- Increased media coverage by developing and executing strategic public relations campaigns.
- Managed corporate social media accounts, engaging with followers and driving increased website traffic.
- Strengthened relationships with key industry influencers through targeted outreach efforts.
- Produced and distributed internal and external communications.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
Customer Service Intern
Crosshairs Communication
10.2021 - 12.2021
- Helped organize customer-focused events and promotions, increasing brand visibility and customer engagement.
- Provided prompt and professional responses to customer inquiries, ensuring a high level of satisfaction and trust.
- Monitored customer feedback across channels and compiled reports to help guide service improvements.
- Created engaging customer communications, including emails and social media content, aligned with brand messaging.
- Built strong relationships with clients and stakeholders to foster loyalty and repeat business.
- Crafted clear and helpful responses to customer concerns, enhancing their overall experience with the company.
- Resolved issues efficiently by maintaining open lines of communication and understanding customer needs.
- Coordinated customer interactions, including follow-ups and satisfaction surveys, to ensure consistent support and engagement.
Customer Service Intern
Media Mantra
08.2021 - 09.2021
- Maintained organized customer contact lists and built strong relationships to ensure consistent, high-quality service interactions.
- Supported the planning and execution of customer appreciation events and company-hosted service engagements.
- Compiled and analyzed monthly service reports to track customer satisfaction and inform improvements to service strategies.
- Assisted in developing customer service strategies tailored to client feedback and evolving support needs.
Customer Service Intern
The Pivotals
06.2019 - 08.2019
- Promoted greater awareness of company offerings by effectively communicating product and service information to customers.
- Maintained and updated customer databases to ensure quick and accurate access to client information.
- Contributed to team meetings by suggesting creative solutions to enhance the customer experience.
- Drafted and refined customer communication materials, including email templates and service announcements.
Education
Masters - Journalism and Mass Communication
Amity University
12.2020
Advanced certificate - Digital Marketing and Communication
Mudra Institute of Communications
12.2021
Bachelors - Home Science
Lady Irwin College, Delhi University
12.2018
Skills
- Client servicing
- Documentation
- Content writing
- Media relations
- Influencer marketing
- Decision making
- Communication
- Multi-tasking
Timeline
Senior Client Servicing Executive
Value360 Communications
07.2023 - 10.2024
Client Servicing Executive
FleishmanHillard
07.2022 - 08.2023
Customer Service Intern
Crosshairs Communication
10.2021 - 12.2021
Client Service Representative
Value360 Communications
08.2021 - 06.2022
Customer Service Intern
Media Mantra
08.2021 - 09.2021
Customer Service Intern
The Pivotals
06.2019 - 08.2019
Advanced certificate - Digital Marketing and Communication
Mudra Institute of Communications
Bachelors - Home Science
Lady Irwin College, Delhi University
Masters - Journalism and Mass Communication
Amity University
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