TARUN BHAWAL
92 Coast Road, Lower Hutt,Wainuiomata
Summary
Motivated retail sales professional with a proven track record of increasing sales and building customer loyalty through personalized service. Resourceful and skilled at identifying customer needs, guiding them towards desired products, and upselling to meet sales goals. Committed to delivering excellent customer experiences with a positive and professional attitude while addressing inquiries and completing sales transactions. Effective at prioritizing tasks and meeting deadlines, with exceptional communication and project management abilities. Recognized for proactive problem-solving and improving processes to support team objectives in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Tewatiya Brothers Trading Limited
09.2024 - Current
- Greet customers, help locate merchandise, and suggest suitable options.
- Process transactions accurately, balancing cash registers at the end of each shift.
- Replenish sales floor merchandise and organize shelves, racks, and bins for optimal appearance.
- Manage inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Assist customers with prompt and polite support in-person and via telephone.
- Stock merchandise, clearly labelling items, and arranging according to size or colour.
- Collaborate with team members to accomplish sales goals and improve overall store performance.
- Answer incoming calls and emails to provide product information, features and benefits.
- Boost customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Actively engage customers to provide general assistance and information on store merchandise.
- Manage cash register operations to ensure accurate financial transactions.
- Coordinate with suppliers to ensure timely delivery of new stock.
- Enhance customer loyalty with personalized shopping assistance, leading to repeat visits.
Dispute Analyst
Genpact India Pvt. Ltd.
06.2023 - 09.2024
- Reduced fraudulent activity through diligent monitoring and investigation of suspicious transactions.
- Analyzed, researched and resolved payment claims within required timeframes.
- Maintained up-to-date knowledge of system tools utilized in the dispute resolution process, ensuring optimal productivity levels were consistently achieved across the team.
- Supported clients by maintaining thorough knowledge of regulatory requirements and industry best practices in dispute management.
- Participated in external conferences to stay informed about industry changes related to consumer protection regulations, chargeback rules, and fraud prevention techniques.
- Identified trends in disputes to inform company-wide strategies for risk mitigation and process improvement.
Associate Sales Consultant
PolicyBazaar
04.2022 - 08.2022
- Increased sales leads by implementing effective cold-calling strategies and networking with potential clients.
- Leveraged social media platforms to engage potential clients and generate interest in company products Services.
- Utilized consultative selling approach, listening attentively to client needs while recommending appropriate solutions for their unique challenges.
- Exceeded quarterly sales targets consistently through diligent prospecting efforts and relationship-building techniques.
- Attended regular training sessions to stay updated on industry developments and enhance professional skills.
- Analyzed sales data to identify areas for improvement, adjusting strategies accordingly for better results.
Education
Diploma - Computer Application & Tax Accountant
SKYNET INSTITUTE OF COMPUTERISED ACCOUNTING
NEW DELHI 07.2021
Bachelor of Arts - ARTS
SCHOOL OF OPEN LEARNING
New Delhi12.2020
Senior Secondary Education -
B. V. M. PUBLIC SCHOOL
NEW DELHI05.2017
Matriculation -
B. V. M. PUBLIC SCHOOL
NEW DELHI05.2015
Skills
- Sincere and hardworking
- Flexible schedule availability
- Reliable and responsible
- Multitasking abilities
- Patience and empathy
- Adaptability and resilience
- Time management capabilities
- Team collaboration aptitude
- Conflict resolution techniques
- Complex problem-solving
Additional Information
EXTRACURRICULAR ACTIVITIES
- Active participation in social activities.
- Active participation in cultural activities.
HOBBIES
- Going to gym.
- Playing video games which requires focus.
- Travelling.
- Listening to the music.
Languages
English
Full Professional
Hindi
Native or Bilingual
Skills
- Decision Making
- Active listener
- Problem Solving
- Emotional Intellignece
Timeline
Retail Assistant
Tewatiya Brothers Trading Limited
09.2024 - Current
Dispute Analyst
Genpact India Pvt. Ltd.
06.2023 - 09.2024
Associate Sales Consultant
PolicyBazaar
04.2022 - 08.2022
Diploma - Computer Application & Tax Accountant
SKYNET INSTITUTE OF COMPUTERISED ACCOUNTING
Bachelor of Arts - ARTS
SCHOOL OF OPEN LEARNING
Senior Secondary Education -
B. V. M. PUBLIC SCHOOL
Matriculation -
B. V. M. PUBLIC SCHOOL
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