Tarun Kumar
Auckland,New Zealand
Summary
Dedicated Customer Service Professional experienced in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
Auckland, New Zealand
12.2023 - Current
- Manage large amounts of inbound and outbound calls promptly
- Follow communication 'scripts' when handling different topics
- Identify customer's needs, clarify information, research issues and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in the system in a comprehensible way
- Handle damages and infringements throughout the company.
Restaurant Manager
Waitakere Resort & Spa
Auckland, New Zealand
10.2021 - 12.2023
- Staff Management: Hiring, training, and supervising the restaurant staff, including servers, Chefs, and other personnel
- Create work schedules, assign tasks, and monitor employee performance
- Customer Service: Ensuring excellent customer service is provided by addressing customer concerns or complaints, resolving conflicts, and maintaining a positive dining experience for guests
- Operational Planning: Overseeing the day-to-day operations of the restaurant, including opening and closing procedures, managing reservations, coordinating seating arrangements, and ensuring efficient workflow in the kitchen and dining area
- Financial Management: Developing and implementing budgets, monitoring expenses, and ensuring the restaurant operates within its financial targets
- This includes managing inventory, ordering supplies, and controlling costs
- Menu Development and Pricing: Collaborating with chefs and kitchen staff to develop menus that appeal to customers and align with the restaurant's concept
- They also determine pricing strategies to maximize profitability while considering market trends and food costs
- Health and Safety Compliance: Ensuring compliance with health and safety regulations, maintaining cleanliness and hygiene standards, and conducting regular inspections to meet health codes and food safety requirements.
Food and Beverage Attendant
Novotel Hotel
Queenstown, New Zealand
11.2020 - 09.2021
- Greet customers and take their orders in a friendly and efficient manner
- Serve food and beverages to customers in a timely and professional manner
- Ensure that all food and beverages are prepared and presented according to quality standards
- Maintain cleanliness and organization of the dining area, including clearing and setting tables
- Assist in preparing and setting up for special events or functions
- Handle cash and credit card transactions accurately and efficiently
- Assist in cleaning and maintaining kitchen equipment and utensils
- Provide excellent customer service by addressing any customer inquiries or concerns promptly and courteously
- Monitor and replenish supplies, such as condiments, napkins, and utensils
- Follow all health and safety regulations, including proper food handling and storage procedures.
Assistant Restaurant Manager
Novotel Hotel
Queenstown, New Zealand
09.2020 - 09.2021
- Assist the restaurant manager in overseeing the day-to-day operations of the restaurant
- Supervise and coordinate the activities of restaurant staff, including servers, cooks, and dishwashers
- Ensure that all food and beverages are prepared and served according to quality and safety standards
- Handle customer complaints and resolve any issues that may arise.
Restaurant Manager
Park Hyatt Chennai
Chennai, India
05.2018 - 11.2019
Restaurant Manager
The Regency Hotel
Kuwait
03.2017 - 06.2017
Assistant Restaurant Manager
Park Hyatt Hotel
NovotelNovotelWaitakereAbu Dhabi, UAE
09.2011 - 01.2017
Restaurant Supervisor
Grand Hyatt Goa
Goa, India
03.2011 - 08.2011
Waiter
Park Hyatt Dubai
Dubai, UAE
04.2008 - 01.2011
Education
Graduate Diploma in Hospitality Management (Level 7) -
Southern Institute of Technology
10.2020
MBA In International Business Management -
Jaipur University
08.2018
Diploma in Hospitality Management (Level 7) -
SBHM
08.2006
Skills
- Leadership and Teamwork
- Microsoft Office
- Customer Relations
- Analytical & Problem Solving Skills
- Effective Time Management
- Call Management
- Appointment Scheduling
- Multi-Task Management
- Active Listening
Details
Auckland, New Zealand, +64 27 320 4820, tarun.kumar.bhm@gmail.com
References
References available upon request
Timeline
Customer Service Representative
Ministry of Social Development
12.2023 - Current
Restaurant Manager
Waitakere Resort & Spa
10.2021 - 12.2023
Food and Beverage Attendant
Novotel Hotel
11.2020 - 09.2021
Assistant Restaurant Manager
Novotel Hotel
09.2020 - 09.2021
Restaurant Manager
Park Hyatt Chennai
05.2018 - 11.2019
Restaurant Manager
The Regency Hotel
03.2017 - 06.2017
Assistant Restaurant Manager
Park Hyatt Hotel
09.2011 - 01.2017
Restaurant Supervisor
Grand Hyatt Goa
03.2011 - 08.2011
Waiter
Park Hyatt Dubai
04.2008 - 01.2011
Graduate Diploma in Hospitality Management (Level 7) -
Southern Institute of Technology
MBA In International Business Management -
Jaipur University
Diploma in Hospitality Management (Level 7) -
SBHM
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