Taruna Sharma
Auckland,AUK
Summary
Adept at problem-solving and customer relationship management, I excelled as a Customer Support Specialist at Paytm, where I significantly enhanced client satisfaction and retention. My expertise in CRM software and my ability to collaborate effectively with teams propelled service quality to new heights, marking a notable achievement in my career.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Paytm
01.2021 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Customer Care Executive ( Operation)
CONNEQT Business Solutions
01.2017 - 12.2019
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Master's Degree - Operations Management
Narsee Monjee Institute of Management Studies
Navi Mumbai, India 10.2024
Bachelor's Degree - Bachelor of Arts
Uttarakhand Open University
Uttarakhand, India06.2021
Bachelor's Degree - Textile Designing
ONGC Polytechnic ( B S Negi Mpps).
Dehradun, India 08.2016
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Help desk support
- Product or service support
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Email communication
- Issue troubleshooting
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Support Specialist
Paytm
01.2021 - 06.2024
Customer Care Executive ( Operation)
CONNEQT Business Solutions
01.2017 - 12.2019
Master's Degree - Operations Management
Narsee Monjee Institute of Management Studies
Bachelor's Degree - Bachelor of Arts
Uttarakhand Open University
Bachelor's Degree - Textile Designing
ONGC Polytechnic ( B S Negi Mpps).
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