Taryn Gould
New Zealand
Summary
At The Just Group Nz, I spearheaded store operations, enhancing customer satisfaction and streamlining inventory management. My leadership boosted team performance through targeted training and mentoring, showcasing my problem-solving acumen and exceptional communication skills. This proactive approach significantly improved operational efficiency and staff development, underlining my results-driven and customer-focused management style.
Overview
10
10
years of professional experience
Work History
Store Manager
The Just Group Nz
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
The Just Group Nz
01.2015 - 01.2022
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
NCEA -
New Plymouth Girls' High School
New Plymouth, NZ12.2003
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- Staff Management
- Personnel development
Timeline
Store Manager
The Just Group Nz
02.2022 - Current
Store Manager
The Just Group Nz
01.2015 - 01.2022
NCEA -
New Plymouth Girls' High School
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