Tashen Dhananjaya
Auckland CDB,New Zealand
Summary
Dedicated hospitality professional with over four years of combined experience in guest services, food & beverage operations, and accounting/auditing. Skilled in financial reconciliation, cash flow monitoring, and delivering exceptional customer service within hotel environments. Proficient in handling guest check-ins, reservations, and F&B service with strong attention to detail and efficiency. Known for a proactive approach, excellent teamwork, and commitment to optimizing operations while fostering a welcoming and memorable guest experience.”
Overview
6
6
years of professional experience
Work History
Hotel Housekeeper
The Hotel Britomart
11.2024 - Current
- · Inspect rooms and public areas for cleanliness and compliance with hotel standards.
- · Clean and sanitize guest rooms, bathrooms, and public areas.
- · Assisted in laundry services, including washing, drying, and ironing.
- · Ensured compliance with hotel cleaning procedures and safety regulation.
- · Responded to guest requests for additional amenities and services.
- · Assist colleagues as needed to maintain smooth operations
- · Ensure staff follow health, safety, and hygiene regulations.
Hotel housekeeper
Travelodge Hotel
08.2024 - 11.2024
- Cleans the room between guests as well as during their stay.
- Duties include vacuuming, mopping, changing bed linen, replacing towels, re-stocking fridges, dusting and emptying bins.
- Cleaning bathroom and replenishing amenities.
- Reporting any maintenance issues.
- Trained and mentored new staff on hotel standards and cleaning procedures for optimal performance.
Executive - Finance Operation
Hayleys Advantis
03.2022 - 07.2024
- Managed multiple bank reconciliations for local and international clients.
- Processed accounts payable and receivable transactions accurately.
- Prepared financial reports, including VAT, stamp duty, and cargo handling reports.
- Handled tax-related tasks, balance sheet reconciliations, and month-end account settlements.
- Coordinated with team members to ensure seamless workflow and task completion.
- Maintained effective communication with clients to address queries and provide updates.
- Standardized processes to improve operational efficiency.
- Regularly reported to supervisors on progress and challenges.
- Prepared performance review presentations for management.
Senior Auditor
Ernst & Young
03.2020 - 03.2022
- Conducted comprehensive night audits for Cinnamon hotels, ensuring accurate financial reconciliation and compliance with operational policies.
- Successfully performed Cinnamon hotels inventory counts and stock reconciliations, maintaining accurate records and reducing discrepancies.
- Analyzed and reconciled financial data, generating detailed reports for senior management to support decision-making.
- Proficient in identifying discrepancies and implementing corrective measures to enhance financial accuracy and operational efficiency.
- Assessed risk management practices, evaluated financial integrity, and recommended strategies for process improvements to streamline operations.
- Additionally, I have conducted audits across diverse sectors, including Pharmaceuticals, Information Technology, Travel, General Insurance, Life Insurance, and Hospitality.
Education
Bachelor of Business Management -
Northumbria University
Newcastle, CMI01.2024
Member Of Association of Accounting Technicians - undefined
Association of Accounting Technicians
01.2024
Diploma in Accounting and Business - undefined
Association of Accounting Technicians
01.2020
Advance Level - undefined
Thurstan College
01.2019
Skills
- Full Car Licence
- ERP Packages: SAP, Quick Books, Tally and TLM
- Operating system: Excellent working experience with Windows, Microsoft Office Suite, Data Analysis Power BI, and Advance Excel
- Functionality: Microsoft Outlook, Internet and email etc
- Auditing & Reconciliation: Proficient in balancing daily financial reports, revenue audits, and cash handling
- Customer Service: Experienced in resolving guest inquiries, handling complaints, and ensuring a seamless guest experience
- Problem-Solving: Ability to troubleshoot and resolve operational or guest issues swiftly and professionally
- Multitasking: Adept at managing multiple responsibilities efficiently during high-pressure situations
- Hospitality Expertise: Knowledge of Housekeeping operations, room allocations, and customer needs handling
Accomplishments
- Hayley’s Awards winner and best Performer 2023
- School Swimming Championship 2019
- School Track & field Championship 2017
Timeline
Hotel Housekeeper
The Hotel Britomart
11.2024 - Current
Hotel housekeeper
Travelodge Hotel
08.2024 - 11.2024
Executive - Finance Operation
Hayleys Advantis
03.2022 - 07.2024
Senior Auditor
Ernst & Young
03.2020 - 03.2022
Member Of Association of Accounting Technicians - undefined
Association of Accounting Technicians
Diploma in Accounting and Business - undefined
Association of Accounting Technicians
Advance Level - undefined
Thurstan College
Bachelor of Business Management -
Northumbria University
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