Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Exemplary passion for developing relationships, cultivating partnerships and growing.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Healthcare Assistant/Telehealth
Quarantine, MIQ, Counties Manukau DHB
Auckland
08.2021 - Current
Implementing new procedures promptly, continuously updating communications with returnees/community cases/mariners and collaborating with the wider multi-disciplinary teams involved to provide best practice healthcare
Undertaking Covid focused health assessments in a novel setting, escalate clinical or welfare concerns immediately
Work collaboratively to manage health emergencies, and work under nursing and medical team’s delegation to help care for hundreds of people with mixed acuity
Performing and recording patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information, completing RAT/PCR testing in timely manner
Resilience when caring for people from challenging psychosocial backgrounds & an ability to build rapport & de-escalate difficult situations
Providing emotional & spiritual support to people who are anxious and distressed
Time critical communication across several teams such as NZDF, MoH, MBIE, AvSec, Security,
Police, MSD, Hotel, and health team has been the core of my work within MIQ to protect both patient safety and infection control measures
Orientating new HCAs and undertaking area specific skills including nasopharyngeal swabbing
Ensuring adequate supplies of PPE and consumables are available and to participate in PPE quality audits.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Interpreter
Transnational Service Ltd/ AUT
Auckland
05.2021 - Current
Providing excellent verbal fluency and translation in Kinyarwanda, Swahili, and Kirundi.
Provides oral interpretations for clients during border, airport & immigration procedures, successfully maintaining pace with native speakers to deliver real-time comprehension.
Provided language translation and customer service skills to clients in government and non government sectors.
Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Proofread, edited and improved documents of different sizes.
Cancer Support
Volunteering
Auckland
05.2017 - Current
Provide emotional support to the person & their family throughout their cancer journey
Liaise with the wider healthcare team, and various organisation to access appropriate care & supports for the person and their family
Used coordination and planning skills to achieve results according to schedule.
Sincere care for the family through the dying, grief, and funeral processes