TASMUN NISHA

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Assisted with onboarding new clients and securing paperwork completion.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Educated and engaged customers with new bank products and services.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Educated customers about billing, payment processing and support policies and procedures.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Identified and resolved discrepancies and errors in customer accounts.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

• Resolved mechanical issues using both technical and manual skills.
• Frequently diagnosed mechanical problems and determined how to correct issues.
• Maintained clean and organized work area to easily locate repairing tools and equipment.
• Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
• Kept detailed records of repairs and maintenance for reference in future work.
• Kept track of equipment maintenance schedules using computerized maintenance management systems.

• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Maximized engine efficiency with oil changes, and filter replacements.
• Ordered repair parts quickly to prevent delays in projects and repair work.
• Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
• Repaired and replaced worn and damaged components.
• Repaired brake, exhaust, electrical
• Investigated customer complaints to identify cause of malfunctions.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Counted money in drawers at beginning and end of each shift.
• Answered product questions using knowledge of sales and store promotions.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Participated in regular inventory counts, ensuring accuracy in store stock levels.
• Performed cash, card, and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Operated cash register to record transactions accurately and efficiently.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Provided assistance to other staff members with cleaning of difficult areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
• Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
• Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
• Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
• Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.

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• Mopped and vacuumed floors to remove residue and restore finished appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
• Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
• Handled equipment, chemicals, and materials properly and with caution.
• Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
• Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Provided assistance to other staff members with cleaning of difficult areas.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.