Tatahua Leon Ripata
AUCKLAND,AUK
Summary
Dynamic supervisor with a proven track record at OACIS, excelling in team collaboration and inventory management. Successfully implemented operational procedures that enhanced efficiency by 20%, while fostering a positive workplace culture. Adept at resolving conflicts and building relationships, ensuring high customer satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
Supervisor
OACIS
Auckland Airport
08.2022 - 08.2025
- Supervised daily operations, enhancing workflow efficiency and ensuring compliance with standards.
- Trained new staff on company procedures and operational protocols.
- Scheduled employee shifts, optimizing resource allocation and ensuring adequate coverage.
- Conducted performance evaluations to identify areas for improvement among team members.
- Implemented safety protocols, fostering a secure work environment for all employees.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Implemented new operational procedures, increasing efficiency.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Negotiated with suppliers to secure cost-effective resources.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
Worker
Brinks
Glenn Innes , Auk
01.2018 - 12.2020
- Conducted routine inspections of security equipment and vehicles.
- Maintained cleanliness and organization of work areas and equipment.
- Followed safety protocols to ensure secure handling of valuables.
- Operated forklifts and other heavy machinery to load and unload materials.
- Inspected outgoing shipments for accuracy before dispatching from warehouse.
- Documented daily activities and incidents accurately for reporting purposes.
- Handled customer inquiries regarding service procedures and timelines.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collaborated with other departments to resolve issues during manufacturing operations.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Assisted with installing new products or systems according to manufacturer specifications.
- Answered telephones, directed calls, and took messages.
- Trained staff members to perform work activities and use computer applications.
- Processed and prepared business or government forms and expense reports.
- Copied, sorted and filed records of office activities and business transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Coordinated travel arrangements and accommodations for staff members.
Skills
- Inventory management
- Staff training
- Customer service
- Problem solving
- Team collaboration
- Organizational skills
- Relationship building
- Positive attitude
Timeline
Supervisor
OACIS
08.2022 - 08.2025
Worker
Brinks
01.2018 - 12.2020