Tatenda Mushunje
Auckland,New Zealand
Summary
Experienced and compassionate Support worker with a strong background in customer service. Skilled in providing support to young individuals and fostering positive relationships. Demonstrated ability to effectively communicate and create a safe and supportive environment. Possesses excellent communication skills, including attentive active listening, and a strong work ethic to overcome any challenges with a goal-focused approach. Eager to contribute to the growth and success of a forward-thinking organisation and make a meaningful difference in the lives of people.
Overview
9
9
years of professional experience
Work History
HEAD BARISTA / SENIOR CUSTOMER SERVICE REP
BP Connect
02.2022 - Current
- Effectively greet and communicate with customers
- Establish and maintain positive customer relationships
- Go the extra mile to exceed customer expectations
- Remember names, orders, allergies and other important details
- Provide guidance and training to junior CSRs
- Maintain clean and safe work conditions to meet health and safety standards
YOUTH LEADER
Christ Embassy Church
06.2021 - Current
- Establish positive and trusting relationships with youth
- Offer support, guidance, and encouragement to young individuals.
- Planning and organizing recreational activities
- Guide youth in goal setting and decision-making.
- Create a supportive environment where youth feel valued, respected, and empowered to make positive contributions
FLOOR MANAGER
Kreem
02.2020 - 12.2021
- Managed and coordinated activities between front-of-house and kitchen staff
- Assisted kitchen chefs with food preparation
- Maintained clean and presentable dining area
- Handled customer inquiries, complaints, and special requests effectively
- Communicate with kitchen staff to ensure timely order preparation and delivery
WAIT STAFF
Melba
07.2019 - 02.2020
- Communicated with customers of all backgrounds
- Quick problem solving to resolve issues with orders or customer complaints
- Managed time well to prioritise multiple orders
- Collaborated with colleagues to provide excellent customer service
- Managed seating arrangements
- Provided great customer service to all clients
- Grow and improve based on feed back
WAIT STAFF
Depot Sky City
11.2018 - 07.2019
- Communicated with customers of all backgrounds
- Quick problem solving to resolve issues with orders or customer complaints
- Managed time well to prioritise multiple orders
- Collaborated with colleagues to provide excellent customer service
- Managed seating arrangements
- Provided great customer service to all clients
- Grow and improve based on feed back
Support Worker
Youth Empowerment and Transformation Trust
01.2016 - 07.2018
- Enhanced recovery support through emphasis on personal strengths and available resources.
- Provided essential resources, guidance, and education to help individuals achieve greater independence within their communities.
- Facilitated youth engagement with local community resources to support goal achievement.
- Attending the training as required and actively participating in the activities of the Essential Skills Framework.
- Executed required administrative, accountability, and monitoring duties.
- Adhered to legislation, regulations, standards, codes and practices relevant to the role.
Education
Bachelor of social work - Social Work
Manukau Institute of Technology
Auckland, AUKSkills
- Strong Interpersonal Skills
- Effective Listening Techniques
- Reliable and Professional
- Team Player
- Critical Thinking
- Adaptable
- Diverse Cultural Awareness
- Patient
- Mental Health Support
- Compassionate Support
Languages
shona
Native or Bilingual
english
Native or Bilingual
Timeline
HEAD BARISTA / SENIOR CUSTOMER SERVICE REP
BP Connect
02.2022 - Current
YOUTH LEADER
Christ Embassy Church
06.2021 - Current
FLOOR MANAGER
Kreem
02.2020 - 12.2021
WAIT STAFF
Melba
07.2019 - 02.2020
WAIT STAFF
Depot Sky City
11.2018 - 07.2019
Support Worker
Youth Empowerment and Transformation Trust
01.2016 - 07.2018
Bachelor of social work - Social Work
Manukau Institute of Technology
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