Tatum Murray
Bayswater,AUK
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a friendly and reliable person who enjoys new challenges and adapts well to change. I work well unsupervised, and I am honest and trustworthy. As an employee I believe in constantly working to provide a high standard of service to customers. I am an enthusiastic, committed employee, and willing to learn new skills.
Overview
9
9
years of professional experience
Work History
Teacher Aide
Wilson School
10.2019 - 04.2023
- Supported student learning objectives through personalized and small group assistance
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Assisted teachers with supervision and care of group of 8 children
- Promoted physical, mental and social development using classroom games and activities
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Toileting students including nappy changes for some.
Before and after school care assistant
Skids
04.2019 - 03.2020
- Greeting kids in the morning
- Preparing breakfast in the morning and snacks in the afternoon
- Running activities and playing games with the kids
- Supervising small groups when playing outside and on trips during the school holidays.
Cattery Assistant
Finisterre Cattery
09.2018 - 03.2019
- Cleaning (vacuuming, washing etc)
- Grooming cats
- Greeting customers
- Processing payments (handling Eftpos and cash)
- Responding to emails
- Answering calls
- Making bookings
- Feeding cats
- Giving cats medication
- Feeding and maintenance of the gold fish and fish pond
- Taking cats to the vets if they need to go.
Brightpoint CSR
Brightpoint
10.2016 - 02.2018
- Placing orders
- Dealing with escalations for Vodafone Account Managers and customers
- Dealing with feedback both positive and negative
- Handling returns for stores and corporate customers of Vodafone
- Making outbound calls and receiving incoming calls
- Responding to queries via email (outlook).
Help-desk Assistant
Nielsen Takapuna
04.2015 - 10.2016
- QC Courtesy Calls
- Recruitment of panel members via the SSI online platform
- Dealing with feedback both positive and negative
- Troubleshooting with the handheld scanners which involves checking ADSL setup, confirming phone compatibility and checking settings in scanners
- Use of IPFX live desktop to retrieve voice messages left and then contacting panellists as soon as possible to answer their queries
- Making outbound calls and receiving incoming calls
- Updating demographic details and logging any calls into database
- Responding to queries via email (outlook)
- Ordering vouchers and rewards for panellists
- Promote special membership feeling via adhoc calls
- Have an eye for detail.
Cashier
Mad Butcher
01.2014 - 01.2015
- Serving customers
- Cash Register Experience
- Eftpos
- Customer Care
- Stock Take.
Education
Some College (No Degree) - Bachelor of Education - Primary School
AUT
Skills
- Special Needs Students
- Student Engagement
- Effective Listening
- Curriculum Implementation
- Inbound and Outbound Calling
- Complaint Resolution
- Call Center Operations
- Typing Proficiency
- Problem-Solving Abilities
- Microsoft Office Expertise
Health
Excellent
Interests Hobbies
Cooking, movies, music, reading, going on walks and socializing with family and friends.
Education Achievements
- Rangitoto College, National Certificate of Educational Achievement (NCEA), Passed Levels 1, 2 & 3
- Auckland University of Technology, Bachelor of Arts in Primary Teaching, Completed 2/3 years of this degree
Key Skills And Attributes
Very good customer service skills, both face to face and over the telephone. Experienced in helping customers and meeting their needs. Gained from my jobs at Trade Aid, Mad Butcher, Helpdesk and Brightpoint. Skills in till operation, cash handling and EFTPOS transactions. Ability to work under pressure and function as part of a team. Excellent trouble shooting/technical skills., Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and the internet. Unix system., An enthusiastic, committed employee, willing to learn new skills. I am a friendly and reliable person, who enjoys working with customers and workmates. Experience working with special needs children.
Personal Information
- Date of Birth: 07/13/1997
- Driving License: Learners
References
- Robin Taylor-Lyons, Wilson School teacher, 02102665556
- Cheryl Fox, Skids Windy Ridge site manager, 0210740936
Affiliations
- Cooking
- Going for walks
- Spending time with family
Timeline
Teacher Aide
Wilson School
10.2019 - 04.2023
Before and after school care assistant
Skids
04.2019 - 03.2020
Cattery Assistant
Finisterre Cattery
09.2018 - 03.2019
Brightpoint CSR
Brightpoint
10.2016 - 02.2018
Help-desk Assistant
Nielsen Takapuna
04.2015 - 10.2016
Cashier
Mad Butcher
01.2014 - 01.2015
Some College (No Degree) - Bachelor of Education - Primary School
AUT
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