Tauana Kamurate De Souza
Summary
Dedicated and motivated professional seeking for a job opportunity. Bringing strong interpersonal and communication skills, along with a commitment to providing exceptional service to clients.
Eager to contribute to a dynamic team and support the goals of the company.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Muffin Break
Lynnmall, New Lynn Auckland
02.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Provided exceptional service to the customer, addressing inquiries and resolving issues promptly.
- Processed transactions accurately and maintained a high level of attention to detail.
- assisted customers with product selection, providing detailed product information.
- Handled cash transaction and maintained a balanced cash register.
- Resolved customer complaints and concerns to ensure satisfaction.
Assistant Manager
The Chreator
34D Portage Road, New Lynn Auckland
03.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Kitchen Hand
Billfish Café
Auckland, AUK
09.2018 - 12.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Administrative Officer
Driver Licensing Office
Brazil
02.2009 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Costumer service and assistance with customer needs.
- Assist customers with transitions and everything involving a driver license. ex. renewal, forwarding of the first document and traslations
Education
High School Diploma -
Seno Frederico Ludwig CIEP
BrazilSkills
- Fast learner
- Strong interpersonal skills
- Customer focused approach
- Problem solving and conflict resolution
- Time management and organizational abilities
- Attention to details
- Proficient in Microsoft office
- Bilingual in English and Portuguese
Timeline
Assistant Manager
Muffin Break
02.2023 - Current
Assistant Manager
The Chreator
03.2022 - 02.2023
Kitchen Hand
Billfish Café
09.2018 - 12.2020
Administrative Officer
Driver Licensing Office
02.2009 - 11.2017
High School Diploma -
Seno Frederico Ludwig CIEP