Taufaalanu Lilo
Mangere,AUK
Summary
Driven by a results-focused approach, I leveraged my expertise in fleet productivity and people management at Team Global Express to enhance operational efficiency and customer satisfaction. By implementing strategic cost-saving measures and fostering strong customer relationships, I significantly contributed to meeting key performance indicators and ensuring timely freight delivery.
Overview
10
10
years of professional experience
Work History
Fleet Coordinator
Team Global Express
05.2022 - Current
- Ensuring all freight are delivered on time to ensure DIFOT scores are met.
- Ensure all KPI's are met and driving fleet productivity.
- Collaborating with upper management to minimize cost's and increase revenue.
- Managing fleet and ensuring operations are running smooth.
- Managing customer daily reports and customer queries and disputes to ensure 100% customer satisfaction.
- Conducting inductions and ensuring Health and Safety procedures are met within the company.
- Following SOP's to ensure the job is getting done the right way.
Storeperson/Yardsman
Carrolls Cartage Limited
02.2021 - 05.2022
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Operated material handling equipment safely while loading or unloading deliveries.
- Contributed to successful annual stocktakes, ensuring accuracy and efficiency throughout the process.
- Handling of heavy machinery to move containers in a safe manner.
Storeperson
DHL Supply Chain NZ
10.2019 - 02.2021
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as forklifts, reach trucks and Stockpickers to pick orders and get orders ready for dispatching.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Conducting stock replenishments and stock putaway.
- Improved warehouse organization by implementing efficient inventory management systems.
Storeperson
Rocklabs
10.2017 - 10.2019
- Ensuring all freight are sent out on time, ensuring deadlines are met.
- Searching for affordable yet reliable carriers and transport to ensure company costs are reduced.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Assisted in training new employees, sharing knowledge of company procedures and processes to ensure the job is done the right way.
- Operated material handling equipment safely while loading or unloading deliveries.
Storeperson
Griff Trading Limited
10.2014 - 10.2017
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Assisted in training new employees, sharing knowledge of store procedures and best practices.
Education
Certificate in Performing Arts Majoring in Dance - Visual And Performing Arts
Excel School of Performing Arts
New Lynn, NZ10.2015
No Degree - NZQA
Manurewa High School
Manurewa, NZ11.2014
Skills
- People management and Peer Support: Being approachable and supportive yet firm at the same time, reading peoples feelings and emotions to ensure everyone is motivated, happy, safe while putting into practice the importance of also knowing the expectations and professionalism expected from every employee
- Fleet productivity: Being proactive in ensuring all fleet are being utilized at maximum capacity and strategising and thinking of ways to conduct cost-saving productivity
- Process Driven: Using correct procedure and use of SOP's to ensure KPI's are met
- Customer Service: Building a strong relationship with customers is important to me, supporting customers in every aspect
- Time Management: Set tasks should be completed in a timely and professional manner Time is KEY
Timeline
Fleet Coordinator
Team Global Express
05.2022 - Current
Storeperson/Yardsman
Carrolls Cartage Limited
02.2021 - 05.2022
Storeperson
DHL Supply Chain NZ
10.2019 - 02.2021
Storeperson
Rocklabs
10.2017 - 10.2019
Storeperson
Griff Trading Limited
10.2014 - 10.2017
Certificate in Performing Arts Majoring in Dance - Visual And Performing Arts
Excel School of Performing Arts
No Degree - NZQA
Manurewa High School
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