Tavai Talisau (Luamanu Niulesa)
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
Language
26
26
years of professional experience
Work History
Client Relationship Officer
Smart Adviser
Auckland, AUCKLAND
10.2022 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Partnered with customer service team to create regional strategy for new business development
- Addressed customer concerns and promptly resolved issues to boost client satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
Customer Service Officer
DHL EXPRESS
MANGERE, AUCKLAND
02.2007 - 08.2023
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Processed payments and updated balances and customer totals.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Audited customer account information to identify issues and develop solutions.
- Reviewed account and service histories to identify trends and resolve issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
SKYTV LTD
MT WELLINGTON, AUCKLAND
09.2007 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
STOCK CONTROLLER
BAXTER HEALTHCARE
MT WELLINGTON, AUCKLAND
02.2001 - 07.2002
- Calculated, established and managed modification of authorized stock levels.
- Completed regular checks on stock levels and compared against forecasted demand.
- Counted inventory with daily cycles and periodic full-scale audits.
- Kept detailed records of previous purchases and standard prices for items.
- Filled out paperwork and filed documents for new stock orders and damage claims.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Replenished items to maintain stock availability.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Updated product labels to reflect accurate pricing.
Education
CERTIFICATE IN BUSINESS LEVEL 4 -
Best Training
AUCKLANDCertificate in Computing -
CARRYINGTON POLYTECH
Auckland, NZSkills
- Reliable & Trustworthy
- Organizational Skills
- Good Work Ethic
- Active Listening
- Supervision & Leadership
- Computer Skills
- Team Building
- Customer Service
- Relationship Building
- Friendly, Positive Attitude
- Microsoft Office
- Planning & Organizing
- Stock Management
- Processing Payments
Languages
Samoan
Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Client Relationship Officer
Smart Adviser
10.2022 - Current
Customer Service Representative
SKYTV LTD
09.2007 - 08.2022
Customer Service Officer
DHL EXPRESS
02.2007 - 08.2023
STOCK CONTROLLER
BAXTER HEALTHCARE
02.2001 - 07.2002
Certificate in Computing -
CARRYINGTON POLYTECH
CERTIFICATE IN BUSINESS LEVEL 4 -
Best Training