Tawhai Matauwhati
Tauranga,BOP
Summary
Adept at enhancing patient and customer experiences, I leveraged compassionate care and exceptional multitasking at Devenport Palms Ltd to improve service quality. By mentoring new staff and optimizing operations, I significantly contributed to a positive, efficient workplace culture, demonstrating strong ethics and emotional resilience. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Assistant
Devenport Palms Ltd
Tauranga, BOP
03.2021 - 09.2023
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cook Shift Leader
Devenport Palms Ltd
Tauranga, BOP
03.2021 - 09.2023
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
Skills
- Compassionate Care
- Mobility Assistance
- Client Confidentiality
- Meal Preparation
- Emotional Resilience
- Respectful and Compassionate
- Dependable and Responsible
- Time Management
- Problem-Solving
- Relationship Building
Certification
Work Place Health and Safety Certificate
Food and Hygiene Certificate
Basic First Aid Certificate
Reference
Devenport Palms Ltd
Sharon Taylor - Manager
0225805905
Devenport Palms Ltd
Donna Anderson - Senior Team Leader
0211031966
Timeline
Care Assistant
Devenport Palms Ltd
03.2021 - 09.2023
Cook Shift Leader
Devenport Palms Ltd
03.2021 - 09.2023