Summary
Work History
Education
Skills
Timeline
Generic

Tawhia Mathews

Tauranga,BOP

Summary

Dynamic manager with a proven track record at Choice NZ, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in team leadership and staff development, I foster high-performing teams and implement agile methodologies, achieving departmental goals and improving service delivery. Strong communicator dedicated to continuous improvement.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Work History

Manager

Choice NZ
05.2001 - 2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Manager

Savvy
08.2007 - 2009
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Education

No Degree -

Hato Petera
Auckland, NZ

Skills

  • Customer service
  • Team leadership
  • Time management
  • Clear communication
  • Sales techniques
  • Relationship building
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development

Timeline

Manager

Savvy
08.2007 - 2009

Manager

Choice NZ
05.2001 - 2022

No Degree -

Hato Petera
Tawhia Mathews