Tawhirangi Macpherson
Bay Of Plenty,Rotorua
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience, i have a loud mouth and can bring positive fun vibes/energy to the workplace. I love interacting with people and helping anyone in need as well as working in a team. I also enjoy singing and im currently studying Te Reo Maori.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
Millennium hotel
Bay Of Plenty, Rotorua
02.2023 - Current
- Trained new hires in proper food handling techniques and safety regulations.
- Investigated customer complaints promptly and took corrective action as needed.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked in multiple departments, including [The bar, Laundry Attendant, Banquets,]
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Crew Team Member
McDonalds
Bay Of Plenty, Rotorua
07.2022 - 02.2023
- Assisted customers with orders and inquiries.
- Provided excellent customer service at all times.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Brewed and served coffee and tea with preferred add-ins.
- worked well under pressure.
Retail Assistant
Natasha barber
Bay Of Plenty, Rotorua
11.2021 - 02.2022
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Handled money aswell as doing cash up.
Kohanga
Marley Macpherson
Bay Of Plenty, Rotorua
01.2021 - 01.2022
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Monitored children's play activities to ensure safety.
- Assisted in potty training and diapering children as needed.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Ensured proper supervision of all activities including outdoor playtime.
- Engaged children in creative play activities such as art projects, music time, story time.
- Observed behavioral issues to alert parents or guardians.
Actress
Amber curren
Bay Of Plenty, Auckland
03.2018 - 03.2019
- Learned lines quickly and accurately for auditions and performances.
- Memorized blocking movements to ensure accuracy on stage.
- Collaborated with other actors to create a cohesive production.
- Provided quality entertainment that was enjoyed by viewers.
- Conducted interviews with media outlets prior to performances.
- Demonstrated professionalism when dealing with fellow cast members, crew members, directors..
Paddle Boats
Donna Solomon
Bay Of Plenty, Rotorua
01.2017 - 12.2017
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Rotorua Girls High School
Rotorua, NZ12-2020
Skills
- Beverage knowledge
- Waste Reduction
- Staff Leadership
- Staff Supervision
- Positive energy on my shifts
- Problem solver
- Communication skills
- Worked in multiple departments
- Stocktakes
- Cleaning
- Customer Engagement
- Confident
- Patience
- Loud mouth
- Cash Handling
Certification
- I have my restricted license
- NCEA LVL 1/2
Languages
English
Professional
Maori
Limited
Refrences
Donna Solomon-0272024240
Amber Curreen-021775276
Marley Macpherson-0278477768
Natasha Barber-021999271
Chantelle Booker-0273702665
Jessica Flores-0224744986
Timeline
Food & Beverage Supervisor
Millennium hotel
02.2023 - Current
Crew Team Member
McDonalds
07.2022 - 02.2023
Retail Assistant
Natasha barber
11.2021 - 02.2022
Kohanga
Marley Macpherson
01.2021 - 01.2022
Actress
Amber curren
03.2018 - 03.2019
Paddle Boats
Donna Solomon
01.2017 - 12.2017
High School Diploma -
Rotorua Girls High School
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