Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Tay Sung

Epsom,Auckland

Summary

- Hardworking Sommelier skilled in sales, communication and organization. Experienced at building a customer base and improving overall wine offerings. Committed to food and beverage safety.


- Driven Hospitality Specialist with a talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with an upbeat demeanour and commitment to client satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Waiter

Skycity - Huami
09.2018 - 04.2021
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Collaborated with host, bus person and cook to serve up food and beverage options
  • Organized monthly wine training, and look after restaurant's wine menu
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Build a strong relationship with customers(clients) and colleagues
  • Understand customer's needs
  • Organise vineyard wine training.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Managed food resources, memorized orders, and coordinated customer service.

Duty Manager

Cable Bay
04.2021 - 10.2021
  • Created positive work environment for employees and delivered exceptional customer service
  • Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
  • Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives
  • Has made been redundant due to COVID-19 lock down.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Team-leader

Onemata
10.2021 - 05.2022
  • To be responsible and accountable for the operational running of shifts, this includes managing a team of full-time, part-time and casual staff
  • Annual plan and long-term aim set, as staff development performance review and revise regularly
  • Organise wine training
  • Manage the shift day to day operational
  • To maintain a positive, friendly working environment for staff to work in
  • Organise any training staff if needed / commitment to training staff including the development of myself
  • Manage performance
  • Build strong and good-quality relationships with the team and customers.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • One Tree Grill offered me much attractive offer so I have taken the opportunity. Therefore I have worked for Park Hyatt Hotel for only a few months.

Sommelier

One Tree grill
05.2022 - Current
  • Organise a wine programme for the group
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Manage the wine cellar and organise it
  • Contribute and participate in the 'winemaker's dinner' event
  • Negotiate purchase prices with vendors and ensure the prescribed margin is covered
  • Recommend food and wine paring
  • Create an interesting and updated wine list in coordination with the head chef
  • Build strong relationships with customers and the team
  • Responsible for the development and management of the wine program including the wine list, wine matching and training staff up to date
  • Supervising wine-serving skills
  • Research fine wines to add to the wine list at a better price
  • Sales and marketing strategy working with the management team
  • Administration jobs related to wines and also in general admins
  • Understanding and following current trend sales marketing tools.
  • Coordinated wine selection and restocking for the cellar with over 500-600 bottles.
  • Monitored conditions of the wine cellar, keeping all bottles stored at the appropriate temperature.

Education

Bachelor of Internatioal hospitality management -

Auckland University of Technology
01.2019

Otumoetai College
01.2013

Sang-hyun middle school
01.2010

Gangnam elementary school
01.2007

Skills

  • Administration
  • Researching skills
  • FMCG experience
  • Great customer service skills
  • Strong wine knowledge/service
  • Sales Strategy
  • Well-verbal and written communication
  • Compensation/benefits administration
  • Performance improvements
  • Build a great relationship
  • Very strong in customer relationship management
  • Wine Service Management
  • Wine List Management

Certification

  • License controller qualification
  • General manager certificate
  • WSET level 1
  • WSET level 2
  • Court of Master Sommelier introductory course

Personal Information

  • Place of Birth: Republic of Korea
  • Nationality: Korean

Languages

Korean
Full Professional
English
Professional Working

Timeline

Sommelier

One Tree grill
05.2022 - Current

Team-leader

Onemata
10.2021 - 05.2022

Duty Manager

Cable Bay
04.2021 - 10.2021

Senior Waiter

Skycity - Huami
09.2018 - 04.2021

Bachelor of Internatioal hospitality management -

Auckland University of Technology

Otumoetai College

Sang-hyun middle school

Gangnam elementary school

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Tay Sung