Tayla Collins
Okato
Summary
Hard-working and trustworthy. 5+ years experience in customer service roles and effectively resolved customer complaints and assisted with a range of different queries. Independent individual who actively seeks out ways to improve within specified field of work. Friendly attitude with an 'always happy to help attitude'. Forward thinking attitude with a problem solving outlook. Knowledgeable on computers and electronics.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TSB
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating TSB website and Online Banking services, improving overall user experience.
- Consistently met or exceeded performance goals, contributing to the overall success of the call centre.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adapted quickly to new technologies introduced into the call centre environment, utilizing tools effectively during customer interactions.
Click and Collect/Cafe Worker
Pak N Save New Plymouth
02.2020 - Current
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Orchestrated positive customer experiences by overseeing every area of Customer service operations.
- Completed work efficiently in specified timeframes.
- Assisted with phone inquiries and complaints.
Checkout Operator
Pak N Save Hawera
04.2016 - 02.2020
- Taught associates to operate cash registers and back up team members during busy periods.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Friendly greeted many customers per day.
Education
Bachelor of Nursing (Level 7). -
Western Institute of Technology At Taranaki
Taranaki, NZNCEA Levels 1, 2 And 3. -
Hawera High School
Hawera, NZ11.2018
Skills
- Effective communication both internally and externally within business settings
- Approachable and friendly attitude
- Computer orientated
- Excellent literacy and numeracy skills
- Customer orientated
- Organized and time efficient
- Many years within customer service roles
- Forward thinking with problem solving attitude
- Hard working
Timeline
Customer Service Representative
TSB
10.2022 - Current
Click and Collect/Cafe Worker
Pak N Save New Plymouth
02.2020 - Current
Checkout Operator
Pak N Save Hawera
04.2016 - 02.2020
Bachelor of Nursing (Level 7). -
Western Institute of Technology At Taranaki
NCEA Levels 1, 2 And 3. -
Hawera High School
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