Tayla Lochore Pye
Tawa,WGN
Summary
Driven professional with a proven track record at McDonald's Restaurant and the Accident Compensation Corporation, excelling in customer service and critical thinking. Demonstrated ability to exceed performance goals, enhance team agility, and implement effective business strategies. Skilled in Microsoft Office and Salesforce, adept at maintaining data confidentiality and driving operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Enabled Recovery
Accident Compensation Corporation, ACC
2023.01 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to verify client and gather required information.
- Delivered exceptional customer service and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Collaborated with other departments to verify/action client supports and payment plans.
Administration
Accident Compensation Corporation, ACC
2022.01 - 2022.12
- Provided proactive, high quality referrals and purchase orders.
- Consistent in meeting target goal.
- Able to communicate clearly to providers and other departments.
Manager
McDonald's Restaurant
2016.03 - 2021.12
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Defined clear targets and objectives and communicated to other team members.
Education
Aotea College
Porirua, NZSkills
- Customer service
- Goal setting
- Critical thinking
- Attentive to detail
- Data/Client confidentiality
- Understanding of Microsoft Word, Excel, Outlook and Teams
- Understand of Salesforce, Genysis, EOS and Adobe
Certification
- Coursework: Product Quality Management. 2021.
- Certificate: NZQF Food and Beverage Level 3
- Certificate: NZQA Food and Beverage Level 4
Timeline
Enabled Recovery
Accident Compensation Corporation, ACC
2023.01 - Current
Administration
Accident Compensation Corporation, ACC
2022.01 - 2022.12
Manager
McDonald's Restaurant
2016.03 - 2021.12
Aotea College
- Coursework: Product Quality Management. 2021.
- Certificate: NZQF Food and Beverage Level 3
- Certificate: NZQA Food and Beverage Level 4
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