Tayla McDougall
Christchurch,CAN
Summary
I am a Home Educating stay at home Mum to my two children. While I have had time away from the work force, I feel deeply that parenting and educating has allowed me to retain my management and organisation skills. I am motivated, hardworking and I hope you'll take a chance on me as you won't be disappointed.
Overview
2018
2018
years of professional experience
Work History
Customer Retention
Spark NZ
Christchurch
10.2015 - 10.2017
- Disconnections
- Retention packages
- Customer complaint handle and resolutions
- Meeting KPIs
- Regular training and assisting new staff
Contact: Michaela Russel (team leader) - 027 370 0115
Contact Centre New and Move
Spark NZ
Christchurch
10.2013 - 10.2015
- Inbound customer service role, dealing with customer queries and complaints
- Ensuring timely resolutions and positive outcomes for customers
- Dating entry
- Meeting KPIs
- Regularly trained and assisting new staff
Contact: Michaela Russel (team leader) - 027 370 0115
FOH/Barista
Muffin Break
Christchurch
02.2012 - 09.2013
- Customer facing role
- Balancing
- Operation of cash register end of day banking
- Barista
- Supervising staff and delegating daily tasks
- Competent in training and inducting new staff
Contact: Magenta Sutton (manager) - 021 085 84237
Freight Handler, Receiving
Parceline Express Ltd
Christchurch, CAN
2011 - 2012
- Inspected incoming shipments for quality and accuracy to ensure compliance with company standards.
- Collaborated effectively with team members to streamline workflow processes and improve overall productivity.
- Maintained a safe working environment through adherence to company safety standards and proper handling of hazardous materials.
- Improved warehouse efficiency by accurately sorting and organizing incoming freight shipments.
Education
Secondary School - NCEA level 1, 2 and level 4 education papers
Cashmere High School
Christchurch11.2011
Skills
- Strong work ethic
- Passionate about making change, a desire to help
- Attention to detail
- Excellent people and communication skills
- Organised
- Punctual
- Efficient and works well under pressure
ACHIEVEMENTS
Qualified Nail Technician (2020-06 - Present)
LANGUAGE
English
Timeline
Customer Retention
Spark NZ
10.2015 - 10.2017
Contact Centre New and Move
Spark NZ
10.2013 - 10.2015
FOH/Barista
Muffin Break
02.2012 - 09.2013
Secondary School - NCEA level 1, 2 and level 4 education papers
Cashmere High School
Freight Handler, Receiving
Parceline Express Ltd
2011 - 2012