Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS
LANGUAGE
Timeline
Generic
Tayla McDougall

Tayla McDougall

Christchurch,CAN

Summary

I am a Home Educating stay at home Mum to my two children. While I have had time away from the work force, I feel deeply that parenting and educating has allowed me to retain my management and organisation skills. I am motivated, hardworking and I hope you'll take a chance on me as you won't be disappointed.

Overview

2018
2018
years of professional experience

Work History

Customer Retention

Spark NZ
Christchurch
10.2015 - 10.2017
  • Disconnections
  • Retention packages
  • Customer complaint handle and resolutions
  • Meeting KPIs
  • Regular training and assisting new staff

Contact: Michaela Russel (team leader) - 027 370 0115

Contact Centre New and Move

Spark NZ
Christchurch
10.2013 - 10.2015
  • Inbound customer service role, dealing with customer queries and complaints
  • Ensuring timely resolutions and positive outcomes for customers
  • Dating entry
  • Meeting KPIs
  • Regularly trained and assisting new staff

Contact: Michaela Russel (team leader) - 027 370 0115

FOH/Barista

Muffin Break
Christchurch
02.2012 - 09.2013
  • Customer facing role
  • Balancing
  • Operation of cash register end of day banking
  • Barista
  • Supervising staff and delegating daily tasks
  • Competent in training and inducting new staff

Contact: Magenta Sutton (manager) - 021 085 84237

Freight Handler, Receiving

Parceline Express Ltd
Christchurch, CAN
2011 - 2012
  • Inspected incoming shipments for quality and accuracy to ensure compliance with company standards.
  • Collaborated effectively with team members to streamline workflow processes and improve overall productivity.
  • Maintained a safe working environment through adherence to company safety standards and proper handling of hazardous materials.
  • Improved warehouse efficiency by accurately sorting and organizing incoming freight shipments.

Education

Secondary School - NCEA level 1, 2 and level 4 education papers

Cashmere High School
Christchurch
11.2011

Skills

  • Strong work ethic
  • Passionate about making change, a desire to help
  • Attention to detail
  • Excellent people and communication skills
  • Organised
  • Punctual
  • Efficient and works well under pressure

ACHIEVEMENTS

Qualified Nail Technician (2020-06 - Present)

LANGUAGE

English

Timeline

Customer Retention

Spark NZ
10.2015 - 10.2017

Contact Centre New and Move

Spark NZ
10.2013 - 10.2015

FOH/Barista

Muffin Break
02.2012 - 09.2013

Secondary School - NCEA level 1, 2 and level 4 education papers

Cashmere High School

Freight Handler, Receiving

Parceline Express Ltd
2011 - 2012
Tayla McDougall