Summary
Work History
Education
Skills
Timeline
Generic

Tayla Mcgregor-Hofman

Christchurch,CAN

Summary

Proven leader with a track record of enhancing customer service ratings at Red Cafe through personable service and fostering a positive work environment. Demonstrates patience, empathy, and exceptional problem-solving skills. Efficient in employee scheduling and staff development, significantly boosting productivity and guest experience quality.

Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in a case manager role.

Work History

Babysitter

Hospitality Manager

Red Cafe
10.2020 - Current
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.

Volunteer

Iona Rest Home
01.2017 - 12.2019
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

Bachelor of Criminal Justice - Law

University of Canterbury
Christchurch, New Zealand, NZ
12-2024

Skills

  • Patience and empathy
  • Employee scheduling
  • Positive attitude
  • Problem-solving
  • Staff training and development
  • Organized and efficient
  • Time management
  • Leadership qualities

Timeline

Hospitality Manager

Red Cafe
10.2020 - Current

Volunteer

Iona Rest Home
01.2017 - 12.2019

Babysitter

Bachelor of Criminal Justice - Law

University of Canterbury
Tayla Mcgregor-Hofman