Tayla Owen
Napier City,Hawke's Bay
Summary
Dedicated Sourcing Specialist and Customer Service Representative at Smith and Smith Glass. Experienced in enhancing supply chain efficiency ensuring a high level of customer satisfaction. Strong attention to detail and software proficiency used to increase productivity and improve business processes. Excelled in teamwork, problem solving and applying optimized procedures.
Overview
6
6
years of professional experience
Work History
Sourcing Specialist
Smith and Smith Glass
Napier City, HKB
02.2020 - Current
- Developed sourcing strategies to improve procurement processes and supplier relationships.
- Increased accuracy of delivery dates by monitoring supplier performance and proactively addressing issues.
- Developed detailed sourcing strategies for specific products, resulting in efficient procurement processes.
- Collaborated with teams to identify opportunities for process improvement within the supply chain.
- Searched for uncommon parts and found high-quality, reliable vendors.
- Implemented processes to decrease sourcing lead time for greater customer satisfaction
- Trained new Sourcing Specialists on business policies and procedures.
Customer Service Representative / AX Role
Smith and Smith Glass
Napier City, HKB
12.2018 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed inwards and outward stock for 16 locations.
- Developed strong knowledge of AX in order to provide efficient system support to locations.
- Collaborated with various teams within the business to discuss ways to improve overall customer satisfaction.
- Maximised efficiency by successfully multitasking between various tasks.
Education
Taradale High School
Taradale, Napier12.2018
Skills
- Attention to Detail
- Customer Service
- Effective and Direct Communicator
- Fast learner
- Process Documentation
- Problem Solving
- Product Sourcing and Purchasing
- Software Proficiency
- Teamwork and Collaboration
- Time Management
Timeline
Sourcing Specialist
Smith and Smith Glass
02.2020 - Current
Customer Service Representative / AX Role
Smith and Smith Glass
12.2018 - 02.2020
Taradale High School