Tayla Capazorio
Palmerston North,MWT
Summary
Service Delivery Coordinator adept at communicating between parties, completing reports and improving collaboration with suppliers to reduce delays. Familiar with billing and documentation requirements. Ready to take on new professional challenges as part of a growth-oriented company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Delivery Coordinator
PAE, Zealand
08.2023 - Current
- I am responsible for a wide range of operational and administrative duties across a number of assigned client accounts providing these key services and more:
- Managing the day-to-day operational requirements for assigned clients’ accounts, including managing client deliverables, subcontractor management, KPI management, and reporting
- Client liaison in relation to day-to-day operational and delivery requirements
- Providing general administrative and support functions across the contracts
- Contributing to continuous improvement initiatives across the contract
- On Boarding of ‘new’ sub-contractors and sub-contractor service reviews – inputting of information and induct them onto all sites required
- Ensuring work done by the contractors are done in a timely manner and tracked against the budget
- Assist with identified BWoF/12a applicable follow ups
- General admin tasks specific to managed contracts
- Work In Progress process follow up and applicable escalations, including Portal maintenance and required escalation of sub-contractor adherence to process
- Overall facilitation and escalation of identified Permit To Work process applicable for that contract
- Assisting with the preparation and delivery of client reporting
- Developing and delivering contract KPI requirements
- Assist with the management of any contract H&S, including any accidents/incident investigation processes
- Ensure client sites are compliant with the BWOF standards
- Setting up all planned maintenance with subcontractors, and creating Annual Maintenance Plans for clients for all planned maintenance and working alongside IT to implement into the portal
- Constant following up with contractors to ensure the services are completed
- Working alongside the Contact Center Team to ensure the best service is provided for the client
Facilities Management Intern
PAE, Zealand
06.2022 - Current
- Guiding subcontractors through our health and safety processes and procedures # Data Entry regarding subcontractors, assets and services # Building current supply chains for clients and following up on all outstanding paperwork # Building strong relationships with subcontractors and clients # Providing High level Customer Service to subcontractors and clients regarding work requests # Ensuring all work regarding BWOF is up to date
Retail Assistant
Tayla Capazorio
03.2021 - 06.2022
- Mitre 10 (, (1 year 4 months) # Kept on top of changes to store products and promotions to maintain strong sales # Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction # Approached each problem with fresh mind and analytical strategies to quickly resolve concerns # Answered product questions with up-to-date knowledge of sales and store promotions # Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions # Assisted customers with prompt and polite support in-person and via telephone # Improved quality processes for increased efficiency and effectiveness
Assistant Retail Manager
Postie
04.2019 - 02.2022
- Kept on top of changes to store products and promotions to maintain strong sales # Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction # Approached each problem with fresh mind and analytical strategies to quickly resolve concerns # Answered product questions with up-to-date knowledge of sales and store promotions # Balanced and organized cash register by handling cash, counting change and storing coupons # Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions # Assisted customers with prompt and polite support in-person and via telephone # Oversaw and managed operational and financial projects to deliver on time and within budget limitations # Improved quality processes for increased efficiency and effectiveness # Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills # Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets # Established and optimized schedules to keep coverage and service in line with forecasted demands # Rotated staff through the store floor to improve the skills of all staff
Stock Controller
Elite Services 2008 Ltd
05.2017 - 04.2019
- Data Entry # Tagging and testing # Dispatch and receiving – Booking goods into stock, notifying people of the arrival of parts # Unloading the trucks with pallet jacks or forklift # Streamline stock assembly processes # Stock distribution to the other branches and subcontractors throughout the country # Testing and troubleshooting of stock components # Cleaning # Inventory Stocktake
- Tayla Capazorio - page 2
Retail Sales Assistant
Postie
03.2017 - 05.2017
- Helped set up the store for opening day # Marked items with identifying codes and accurate pricing or when there was a clearance # Maintained friendly and professional customer interactions and communicated information to customers about product quality, value and style # Aid with closing the store, which included closing checkouts, counting cash drawers and cleaning up before closing # Resolve customer’s problems by investigating issues or answer any questions as best as I can
- Dispatch and receiving stock and booking it into the system # Maintaining organized stock shelves as well as completed floor replenishment to guarantee size availability and promote customer satisfaction # Unpacking stock to be placed out onto the store floor # Helped train the new staff
Checkout Operator
Countdown Supermarkets
09.2014 - 11.2016
- Maintained friendly and professional customer interactions and helped with any problems customers have # Received and processed cash and credit payments for in-store purchases # Processed all sales transactions accurately and in a timely fashion
- I had an average of 17-20 items scanned per minute # Worked as a team member to provide the highest level of service to customers # Informed customers about all product lines and services offered by the company # Processed shipments and maintained organized stock shelves # Inventory Stocktake
Education
Diploma - Facilities Management , Facilities Planning and Management
Massey University
Distance Learning02.2022
Skills
- Delivery Management
- Schedule Management
- Invoicing Understanding
- Data Analysis
- Vendor Management
- Client Relationship Management
- Customer Service
- Conflict Resolution
- Quality Assurance
- Training and Development
- Time Management
- Process Improvement
Certification
- Management (CRM)
- Problem Solving
- Time Management
- New Business Development
- In-Store Marketing
- Customer Satisfaction Tayla Capazorio - page 3
Timeline
Service Delivery Coordinator
PAE, Zealand
08.2023 - Current
Facilities Management Intern
PAE, Zealand
06.2022 - Current
Retail Assistant
Tayla Capazorio
03.2021 - 06.2022
Assistant Retail Manager
Postie
04.2019 - 02.2022
Stock Controller
Elite Services 2008 Ltd
05.2017 - 04.2019
Retail Sales Assistant
Postie
03.2017 - 05.2017
Checkout Operator
Countdown Supermarkets
09.2014 - 11.2016
Diploma - Facilities Management , Facilities Planning and Management
Massey University
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