Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylah Cherie Lawgun

Te Hapara,GIS

Summary

Born and raised in Auckland, I moved to Gisborne five years ago. I am someone who enjoys learning and advancing in skills of interest, and my previous work experiences include reception work, office assistance, hospitality, retail, and in a veterinary clinic.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE/ RETAIL/ PET WASHING

VIP PET SALON
07.2024 - Current
  • Providing customer service to incoming clients or customers, and answering inquiries about products and services.
  • Scheduling and arranging bookings for grooming clients in person or via online platforms. phone.
  • Processing sales through the till, ensuring the transaction is correct and recorded.
  • Receiving stock, placing price tags, and putting stock up on display.
  • Keeping the store looking presentable with general housekeeping.
  • Helping the senior groomer wash animals when needed.

CLEANER/TICKETS/CONFECTIONARY

ODEON THEATRE
Gisborne
09.2022 - Current
  • Greeting customers in the front of house, and the sales of tickets.
  • Answering phone calls and answering customers' inquiries.
  • Cleaning the theatre during opening and in between movie showings.
  • Opening the theatre and closing for the night, including turning on and off projectors according to the correct protocol.
  • Stock take of confectionery items and sales of goods.
  • Food preparation of ice creams using good hygiene protocols.
  • Cash handling and cashing out the till at the end of the shift.

Cleaner/ Housekeeping

LEROY SUITES
Albany
03.2020 - 09.2020
  • Maintained cleanliness for hotel suites in a timely manner, and assisted in private functions.
  • Assist guests with stocking up supplies, and room maintenance.
  • Worked under pressure to attend to all suites in a busy hotel.

RETAIL/SALES ASSISTANT – Short Term pop up store.

OLIVE BLACK LTD
Botany Town Center
09.2017 - 11.2017
  • Try to encourage potential customers to come to the store, or greet and offer customer service to any potential customers who either walk past or approach the stall.
  • To organize and present products at the stall in an attractive fashion to try to invite potential customers over to the stall.
  • Learn product knowledge and be able to answer questions and recommend products depending on customer needs and wants in a friendly manner.
  • To be up to date with any promotions or discounts, to alert customers.
  • Using the cash register to complete payments, also to cash out at the end of the day.
  • Working around flexible hours that include shift work and weekends.

RECEPTIONIST/VETERINARY ASSISTANT – Full Time (on shifts)

GREAT SOUTH VETS
Papatoetoe
06.2016 - 09.2017
  • Greeting and providing customer service to incoming clients with a polite approach, and also answering customer queries.
  • Booking in clients, creating new client files on the application, Vision.
  • Receiving payments via. Cash, credit cards, or over-the-phone transactions, and issuing receipts, refunds, and accurate change to clients.
  • Arriving bookings and admitting patients for surgery.
  • Answering phone calls from clients to either be booked in for surgery, results, or asking about general inquiries.
  • Count up and dispense medications accurately.
  • Assisting veterinarians during examinations, operations, and x-rays.
  • Feeding, grooming, and excising animals as needed.
  • Admitting surgery or hospitalized patients.
  • Administering medications to patients.
  • Running pre-anesthetic blood tests in preparation for surgeries.
  • Discharging patients and providing a proper explanation of the treatment and procedures that took place, as well as informing them about aftercare.
  • Ensuring that the front of house and consultation rooms are kept tidy throughout the whole day, i.e., cleaning any spills immediately.
  • The treatment room is restocked and cleaned as often as possible to ensure a clean environment for treatments.
  • Washing and sterilizing surgical equipment and ensuring that there is an adequate amount of kits that are ready for surgery.
  • Cleaning and disinfecting cages for the patients, and ensuring that washing is kept up to date.

Education

Dipolma -

Veterinary Nursing
01.2024

Certificate -

Veterinary Nurse Assistant
01.2022

New Zealand Certificate -

Food and Beverage Service
01.2015

Certificate -

Animal Care

Skills

  • Customer service
  • Adaptability
  • Inventory management
  • Appointment scheduling
  • Cash handling
  • Microsoft Word

References

References available upon request.

Timeline

CUSTOMER SERVICE/ RETAIL/ PET WASHING

VIP PET SALON
07.2024 - Current

CLEANER/TICKETS/CONFECTIONARY

ODEON THEATRE
09.2022 - Current

Cleaner/ Housekeeping

LEROY SUITES
03.2020 - 09.2020

RETAIL/SALES ASSISTANT – Short Term pop up store.

OLIVE BLACK LTD
09.2017 - 11.2017

RECEPTIONIST/VETERINARY ASSISTANT – Full Time (on shifts)

GREAT SOUTH VETS
06.2016 - 09.2017

Dipolma -

Veterinary Nursing

Certificate -

Veterinary Nurse Assistant

New Zealand Certificate -

Food and Beverage Service

Certificate -

Animal Care

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Taylah Cherie Lawgun