Taylor Bjerring-Slater
Hamilton
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
3
3
years of professional experience
Work History
Barista
Saint's Public House
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Front of House Server
Saint's Public House
03.2022 - 10.2023
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
Dishwasher
Saints Public House
05.2021 - 03.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Hamilton Boys' High School
Hamilton, NZ12.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Beverage Preparation
- POS Systems
- Menu Memorization
- Hospitality service expertise
- POS System Operation
- Latte art
- Ordering Procedures
Timeline
Barista
Saint's Public House
10.2023 - Current
Front of House Server
Saint's Public House
03.2022 - 10.2023
Dishwasher
Saints Public House
05.2021 - 03.2022
High School Diploma -
Hamilton Boys' High School
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