Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Taylor Ngatai

Papatoetoe ,AUK

Summary

Experienced in thriving within fast-paced and challenging environments, I have a strong desire to continuously learn and apply new knowledge with skill and efficiency. Highly competent and prepared to handle demanding workloads to achieve objectives, my expertise lies in effectively organizing supplies and equipment for optimal use. A driven team player, I am focused on reaching organizational goals. With exceptional skills in customer service, food safety, and inventory restocking, I bring energy and dedication to every task. Proficient in operating kitchen equipment to prepare food and complete sales, I always prioritize the needs of both the team and the customers.

Overview

4
4
years of professional experience

Work History

Front of House Staff Member

Mercer Landing Kitchen & Bar
01.2023 - 06.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Collaborated with team members to achieve timely completion of comprehensive stock audits.
  • Supported stock management, maintaining accurate records of received goods and their locations within the storage facility.
  • Checked and pulled defective or expired products from shelves.

Crew Member

McDonald's Restaurant
11.2020 - 09.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Properly labeled and stored food
  • Documented customer orders and conveyed special requests to kitchen staff.

Strawberry Picker

Sunrise Berries
07.2020 - 11.2020
  • Picked and arranged fruit following specified instructions.
  • Selected fruit to be harvested by studying size, shape, and color.
  • Harvested fruit by grasping, twisting, pulling, shaking trees and vines to separate crop from plant.
  • Packed 100% culled fruit to provide freshness and top quality products.
  • Printed labels, packaged boxes and loaded into outbound containers.

Education

NCEA LEVEL 1

Te Kauwhata College
Te Kauwhata, WKO
11.2021

Skills

  • Inventory Counts
  • Dependable and Cooperative
  • Food and Beverage Service
  • Customer Service
  • Kitchen Safety Standards
  • Teamwork and Collaboration
  • Stocking and Replenishing
  • Valid Driver's License
  • Health and Safety Standards
  • Payment Processing
  • Money Handling
  • Time Management

Reference

Sahil Aggarwal

(Store Manager) at McDonalds- Mercer.

Ph: 022 406 1273


Sharlene Moores

( Bar Manager ) at Mercer Landing Kitchen & Bar

Ph: 021 082 68660

Timeline

Front of House Staff Member

Mercer Landing Kitchen & Bar
01.2023 - 06.2024

Crew Member

McDonald's Restaurant
11.2020 - 09.2022

Strawberry Picker

Sunrise Berries
07.2020 - 11.2020

NCEA LEVEL 1

Te Kauwhata College

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Taylor Ngatai